The get SET program is focus on these 3 core values.
What are Safety, Excellence and Teamwork?
100
Opening doors, greeting guests, saying “excuse me”, apologizing for a wait are example of this.
What is Etiquette/Politeness/Manners?
100
Has a live DJ every Saturday and convenient BBQ and bar
What is the patio?
100
Windham Mountain is now the Official Mountain Resort of this MLB Team
What is the New York Yankees?
200
Windham Mountain’s mission is to provide this experience to every guest every day.
What is a premier alpine experience?
200
Collect all three core values will be able to win one of these three grand prizes.
What is $500 Bonus, Yankee Package or IPAD?
200
A good way to stay in a good mood is to do this at work.
What is have fun?
200
Tubing, kids snowmobiles, zip lines and ice skating
What is the Adventure Park?
200
This new ticket closes the gap between the traditional junior ticket, for ages 7-12 and adult ticket, now for ages 18 and up.
What is the Young Adult Ticket
300
Windham Mountain’s tag line has been “The Northeast’s Premier Alpine Lifestyle” for this long.
What is 3 years?
300
Distributions of pins are at the supervisor’s discretion, though this group is encouraged to make suggestions and referrals.
What are employees?
300
What is one of the four things you can do to maintain control in a difficult situation
What are Voice Tone, Pay Attention, Know your product/service, Find a resolution?
300
Master Boot-fitter, tuning services and cold weather needs
What is Windham Mountain Sports?
300
The Mountain Operations team is focused on building and maintaining these to keep skiers and riders engaged and challenged throughout the winter season.
What are Terrain Parks?
400
We will constantly be focused on improving the experience these two groups through the choices we make as a resort.
What is staff & guests?
400
The overall goal of the program is to raise our resort Helpfulness and Friendliness NPS score by this amount.
What is at least 5%?
400
The proper term for when you are selling other products and services at Windham Mountain
What is Cross/Up-selling?
400
Ski & Stay Packages, hotel, condo and home rentals
What is the Winwood Inn?
400
Changes this system will make a better quality product in a shorter period of time and use less energy.
What is snowmaking?
500
This is one of the primary reasons for every department undergoing the same training.
What is consistency?
500
The incentive program will create a heightened awareness of personal and coworker’s this.
What is job performance?
500
Making suggestions/recommendations based on the guests needs are based on this approach.
What is the while you are here approach?
500
New lower prices and unlimited access to your belongings
What is the Basket Check?
500
This department will have a new customer-friendly flow and additional space.