MODULE 1-4
WHAT SSA STANDS FOR
WHAT IS SALES AND SERVICE ASSOCIATE
Any FCM letter that is _______ receives an unmachinable surcharge
Polybagged or Polywrapped
Premium and fastest domestic shipping service
Priority Mail Express
9
RCE stands for
What is Retail Customer Experience
A+GIST stands for
Acknowledge, greet, inquire, suggest, thank
Maximum dimensions of a flat, to include thickness
12x15 and .75 inches
APO and FPO stand for
What is Army Post office and Fleet Post office
Intoxicating liquors, firearms, and knives are classified as
What is restricted matter
Service available 24/7 in some offices
Self-Service Kiosk
What is the US postal Inspection service
Name the the three types of parcels
Machinable, Irregular, and Nonmachinable
Matter of the blind can contain all of the following except:
Advertisement
Ground, chopped, or loose-leaf tobacco products
Official source of updates Postal Policies and procedures is:
Postal Bulletin
OIG stands for
Office of the inspector general
The maximum combined length and girth for a nonmachinable parcel shipped USPS-Ground Advantage Retail
130 inches
Name 4 of the exceptions that would result in a customer's package being late but not issued a refund
Detention by law enforcement, strike or work stoppage, late deposit by customer, if article must be forwarded, returned to sender, wrong address or zip code, substantial breakdown of USPS Network, Flight delayed or canceled, Insurrection, War, Civil disturbance, Acts of God, Government actions
Advance deposits must be remitted before:
Excessive cash builds up in the SSA's till/drawer
Postal link that contains electronic versions of official postal forms
What is Forms
There are retail moments that matter, name at least 3
Deliver your first impression, Act with courtesy and urgency, keeping it clean and pristine, delivering the pride inside, it's game time, and Solutions are your responsibility
The three acceptable lids for liquids that are not in metal pails or drums or breakable containers.
Screw on caps, soldering, and clips
If an item is insured for over $____________ you must also obtain the recipient's signature of receipt.
What is $500
Packages bearing a DOT Limited Quantity label can be shipped by
USPS Ground Advantage Retail
Specifically designed to assist a sales and service associate in performing their job
Directives