Window Nation Terminology
What is a double hung window?
The first section of the script to get attendees to stop.
What is Engaging & Using an Opener?
A project that equals less than two windows.
What is a target?
An opportunity / lead must have decision makers present and be this type of residence for an appointment to be booked.
What is owner-occupied?
What is a sliding glass door?
The sales person who demo's the appointment on-site at the customers house.
What is a Design Consultant?
What is gathering basic home information?
A project that wants to have an appointment for more than 7 days away?
What is a call to set?
To qualify for this, both people must confirm that one person will handle all project decisions, and this person insists on being the sole point of contact, while appointments are only scheduled for non-prime slots.
What is a one-party approved appointment?
To create urgency and a no-pressure atmosphere, this phrase is recommended to be used early and frequently.
What is "FREE" and/or "NO OBLIGATION"?
This window is able to crank out allow you to leave it open to allow for air to come into the house.
BONUS POINTS (100) - Why is this window style trickier / not the top recommendation?
What are Casement OR Awning Windows?
BONUS ANSWER (100 PTS) - They typically fail more frequently. (Mechanical Elements / Locking Mechanisms)
The 3rd step of the scripting.
What is establishing and discussing pain points?
A project that is more than 75 miles away from our office in Aurora?
What is Out of Scope / Out of Market?
An appointment that is booked for a primetime slot is required to have this many windows.
What is three windows?
This key piece of knowledge is important to highlight is a customer is concerned about the expertise of the installing.
What is Window Nation installers have an average of 15 years experience across all of our installers?
Original Vinyl windows that were installed into a brand new home. Commonly confused as the same vinyl windows we offer at Window Nation.
Bonus Points (100pts) - List 3 main differences between these window and ours
What are Builder Grade Windows?
1 - Recycled Vinyl vs. Virgin Vinyl
2 - Thin Vinyl vs. Thicker More durable vinyl
3 - Hollowed Vinyl vs. Foam Insulated Vinyl
The 4th pivotal step of the scripting?
What is transitioning to Value of Visit, via MEMAS (May I Make A Suggestion?)
Any type of work including, frame repair, glass replacement or repairs - These are not considered for any appointments or targets.
What is repair work?
These days / times are considered primetime slots
What is weekdays at 6pm and All of Saturday?
This key element is important to highlight if a customer expressed concern about the longevity of vinyl windows.
What is Window Nation windows come with a lifetime warranty including no truck fees?
The person who comes to the clients home after they signed the contract and financing has been approved
What is a Measure Technician?
The final part of the scripting that is absolutely necessary to ensure that the appointment will demo.
What is reading back all of the customers information and reminding them that they need to confirm the appointment with the call center.
The two (2) necessary commitments needed from parties at an event in order to book the appointment.
To meet the replacement requirements for a Sunday appointment, this minimum number of windows must be involved.
What is six windows?
These phrases are most commonly used if a customer is pushing back on having someone come out and they are leaning towards getting a quote later. (Name 2 out of 3)
What is "pricing only continues to go up" and "our quote is good for 1 full year" and "your measurements stay in our system for 5 years"?