Onboarding
This is who you notify if you're going to be absent in addition to your direct leader
What is Real Time Management (RTM)?
What are returns?
Our installation project management system
What is IMS?
The primary method of payment
What is Tender Anywhere?
In this step, we reveal the total price for the installation, present payment options, ask for the order, and overcome objections in order to close the sale
What is Step 4?
This site allows you to access your learning modules, paystubs, tax documents, etc.
What is Workday?
The head rail fits nicely within frame and returns are not needed
What is inside mount?
This system is used to build SOS product
What is WTC (Window Treatment Configurator)?
How long is payment link good for in MRV Remote Selling after recalling invoice
What is 30 minutes?
In this step you call the customer and focus on building rapport and setting expectations for the call. This allows the customer to understand the purpose and goal for the call
What is Step 1?
This is how you view your timecard and accrual balance
What is Kronos?
Reduces heat transfer up to 72 %
What are cellular shades?
This action in IMS needs to be selected to open MRVprojects (4 answers)
What is View Measurements, Build Quote, Manage Quote and Review Quote?
Only form of payment that can be taken verbally
What are gift cards?
81.3% approval rate using this credit application.
What is EZ Apply?
This team that assists in the monitoring and staffing of all teams that are remote or in offices. They will closely monitor your NICE as well as any staffing concerns throughout the day to ensure we have adequate coverage in all areas.
What is Workforce Management?
This blind control option is best suited for customers with children or pets
What is cordless lift?
This serves as a key tool for managing internal operations and supporting various needs
What is Resource Guide?
A text-to-pay tool in myredvest that allows the customer to pay over the phone without needing to secure the line
What is MRV Remote Selling?
A very important step to being prepared for your customer calls. It sets the stage for everything that comes next
What is Pre-Call Planning?
This is the application for requesting time off and viewing your schedule
What is Webstation?
When the arch height is half the width (ex. width is 30", height is 15")
What is a perfect arch?
Activity where the quote's documentation will need to be reviewed. Starting point in IMS.
What is Review Document?
Customers must be logged into what account with their military information registered or their employee discount card registered to receive their discount.
What is MyLowe's Rewards account?
In this step, you ask a series of open-end questions to better understand the customer’s needs and motivations for the project. This is the step where you will transition the customer from the phone onto a video conference call
What is Step 2?