Random
What tool do you access to find a Perfect gift recommendation for a customer needing your input?
Website
When logging into Nice InContact, what should you select after clicking the waffle icon?
Launch Max
If you need to see if a particular wine can be sent to a certain state, which tool should you use?
Wine State List
Edit Shipment is used when the customer is requesting multiple changes to be made to a recipient.
how many emails will the customer receive in this scenario?
One Email
How much are you the gift consultant, empowered to credit customers without supervisor approval?
5% Discount
What is the Number used to pull up the Promo item Chocolate and Sweets Lover Tower ?
000
If assistance is needed or you just have a question for your supervisor, which program should you use to contact them?
Teams
Track it button reveals a SurePost gift was handed off to USPS but no delivery data to Recipient is posted yet. What web link do you select under Tools button to check the most up to date status?
USPS Tracking
If a buyer Calls about making changes to more than five recipients on their Unshipped order, what should you do?
Have Admin do it.
How long does it take for a customer to receive their credit?
2-3 business days.
Can a customer place an order without making an account?
Yes they can.
Phones are a bit slow. What tool provides courses, games, videos and more to help grow your knowledge?
Wine Country Campus (WCC)
Describe the location of the Canadian flag and gifts link
The base of the website under Products.
True or False:
We can make edits or modify orders with a status of At Drop Shipper, Shipped, Shipping Today or Exchanged
False.
We are not able to make changes on these status.
If there is more than one recipient on the order and you need to issue a percentage credit what should you do?
Enter a Note/Request and have Admin Process the credit.
What Product is the item number 562?
Popcorn and Sweets Collection
What Internal website accessed via MS Teams provides catalog drop dates email promotion links, and web user discounts?
Intranet
What is the name of 1 No Wine State and one Select Wine State?
Select Wine: Arkansas/Colorado/Georgia
Non Wine: Utah/ South Dakota/ Mississippi
An email is sent to the customer after each Edit is made.
True.
If a customer emails or calls regarding a credit but the credit link is not available but should be there, What is the best course of action?
Enter a Note/Request with credit details. Admin can process the credit for us.
TRUE or FALSE:
We always enter the customers Card information when we complete the order?
Only if the IVR fails.
Canada and Vans Wine baskets item numbers are 5 digits long?
They are Four Digits in a Vans and Canada Item number.
True or False:
We ship wine to 60 states.
50 states
How do you edit a buyers account information?
clicking Buyer name
What tab do you use stop a customer from receiving Catalogs?
Marketing preference.