Base Life & Orientation
What is the purpose of base orientation after graduation?
To familiarize new flight attendants with their assigned base’s operations and culture.
When are flight attendants paid each month?
On the 1st and 16th of every month.
What does CQ stand for?
Continuing Qualification.
What are the four Core4 Service Standards?
Safety, Caring, Dependability, and Efficiency.
What does FAA stand for?
Federal Aviation Administration.
What type of travel is provided to graduates for base orientation?
Positive space travel.
How many days off do reserve flight attendants typically have each month?
Twelve days off.
What is the purpose of CQ?
To maintain proficiency in safety and security procedures.
What is an Amenity Kit (AKT) and who receives it?
A comfort kit given to United Polaris Business customers.
What does TSA stand for and what is its role?
Transportation Security Administration: ensures travel safety.
What does domicile/base mean in flight attendant terminology?
The geographic location where a flight attendant is assigned to begin and end trips.
What are new flight attendants encouraged to plan for financially after graduation?
Housing deposits, relocation costs, and transportation expenses.
When is the first CQ class usually held after graduation?
Within the first few months post-graduation.
What is the purpose of a Beverage Cart?
To serve beverages efficiently during flight.
Define Eco-Skies Program.
United’s environmental initiative promoting recycling and sustainability.
How long must reserves wait before requesting a base transfer?
Six months after probation.
What type of financial assistance is available after graduation to help with expenses?
Interest-free loan available one week after graduation.
What program provides mentorship during the probationary period?
DevelopingU.
Define Galley Packing Diagram.
A visual layout showing where items are stowed for efficient service.
What does Quick Turn refer to?
Coordinated effort to prepare an aircraft for its next flight quickly and safely.
What ongoing support is offered to help new flight attendants transition into their role?
Base Leadership Support and DevelopingU check-ins.
Through evaluations, written/oral exams, and appearance/duty compliance checks.
How does CQ contribute to a flight attendant’s career?
Ensures continuous improvement and safety readiness throughout their tenure.
What does Express Dining allow customers to do?
Request meals to be served later for convenience.
Differentiate between narrow-body and wide-body aircraft.
Narrow-body has one aisle (A319, 737); wide-body has two aisles (767, 777, 787).