TALK2US
NPS is the acronym for this important number.
What is Net Promoter Score?
They are Key Stakeholders that own our customer's First Impression of a site.
Who is Everyone? Store Managers, District Managers, Marketing, Operational Excellence, Finance, Human Resources & Leadership are all owners of the Customer Experience.
We had the best cash result in FY25 since what year?
2017
The best opportunity for a DM to check store CORE 30 can be found during at this time.
What is Visit with A Purpose - Marketing Execution segment?
Eddie's assigned location for all BU rankings.
What is 2nd place?
Creates an Action Plan each Monday.
Who are our Store Teams?
A District Manager's arrival to the site creates an excellent opportunity to achieve this with every visit.
What is walking the forecourt?
This is the first time that total shrink has improved over prior year since what year?
2020
With CORE 30 fully executed this Ops First Customer Metric will certainly thrive!
What is Product Availability?
Our Boss.
Who is our customer?
The formula is simple - Percentage of Promoters minus Percentage of Detractors
How do you calculate NPS?
The dynamic new but familiar fuel pricing tool introduced by the Fuel Department.
What is PDI?
What is the total shrink budget for FY26?
68 million
Tipping the scales with the most individual items these sales are critical to the customer experience!
What is dispensed beverage?
Morten's favorite Director.
What is Morten doesn't play favorites?
Operation's First Key Metrics
What are Fast, Friendly, Customer Ready, Product Availability?
Co-Branded fuel discount cards drive customers to our sites - especially with these community groups!
Who is Clean Freak, YMCA and the Arizona Diamondbacks?
What is the reduction each store needs per day to hit FY26 total shrink budget?
$35.05
3 battlegrounds outline key wins we need to win the customer and achieve our merchandising goals.
What are Food Hero SKUs, Own Thirst & 1st Choice for Age Restricted Sales?
A staggering number totaling 6.7 million dollars.
What is the amount of Hyppe written off at the ADC?
The most valuable tool in your tool box for creating and motivating engaged teams!
What is Recognition?
What tool should be used to engage the whole store team in shrink improvement?
ARC
Great in stocks drive great sales and also improve performance for this critical recognition tool!
What is Beat Your Target?
Anticipated to grow to the goal of 10% to prior year.
What are foodservice sales?