Checkout Signups
When a resident comes to sign up for a checkout time, this is the first person you should look at for checkout availability.
Who is their RA?
Residents must return these upon checking out, even if they are returning in the spring.
What are their keys?
The checkout email should be sent before this step in the checkout process.
What is clicking the checkout button?
This is where you'll find easy access to approved winter break stay & late stay requests, as well as cancellations.
What is the winter break dashboard?
The clubhouse will be open during these hours for finals week.
What is 8am-9pm?
On this date, only residents with approved late stay requests may sign up for a checkout time after 12pm noon.
What is December 9?
This is the only part of the checkout process not documented in StarRez or on Teams.
What is removing Transact access?
If the resident is returning in the spring, this is the folder you will find the email template to send to them.
What is leaving but coming back for spring?
Don't worry, clicking the "fix" button for the "checkout date is not today" error won't affect this.
What is the resident's billing?
This is the MINIMUM number of hours you much have available each day for checkouts.
What is two hours?
On this date, all residents not staying for winter break must be checked out of their space by noon, unless their approved late stay says otherwise.
What is December 10?
This is the button you should click when receiving the "checkout date is not today" error on StarRez.
What is "fix"?
If a resident is not returning in the spring, this will determine which email you send them.
What is contract cancellation status?
HEIC files can't be uploaded to Teams, so make sure this feature isn't on when taking damage photos.
What is live photo?
You'll need to send documentation to Christina & Mike if you have one of these during your regular desk hours.
What is a final?
A resident wanting to check out outside of the available hours must do this.
What is complete their walkthrough & checkout the night before?
Inspections will be completed for these residents.
Who are residents not staying for winter break?
What are Christina's email and housing?
Snapchat can be a helpful tool when making sure these two things are noted in damage pictures.
What are the resident's name and room number?
These are the two additional tasks you'll need to complete before being released for winter break.
What are taking down bulletin boards & completing the semester evaluation on docusign?
Residents can complete this form to distribute winter break cleaning responsibilities with their roommates.
What is a Roommate Cleaning Contract?
Damages & other charges should be documented in these two ways.
What are photos & spreadsheets on Teams?
To find the checkout email templates, you follow these steps in StarRez.
Entry Actions->Messaging->Email->Shared Templates->Operations->Check in/Check out->Fall Checkout/Walkthrough
Damage photos should be renamed in Teams with these two things.
What are the room number and the room letter?
If all tasks are completed, this is the date & time staff will be released for winter break.
What is December 10 @ 5pm?