CODE 7
True or False, RV Campground is an eligible TD
False
True or False, toy haulers for snow mobiles are covered under all levels of service.
False, Toy haulers for snowmobiles are not covered under Basic or Plus, they are covered under Plus RV and Premier.
1 guide, page 15
Driver and member _______ is priority.
Safety
What script is used if severe conditions restrict our ability to provide any road service in a safe manner?
Code Black
Which weighs less, cold water or hot water?
Cold Water
True or False, Members are eligible for reimbursement consideration on services deemed NOT COVERED / CODE 7
False
If a member has snow chains wrapped around their axel, what service will we provide for them?
protocol tool - winter guidelines
IF chain controls are posted and tires are not chained, refer member to _____________ services.
commercial
What script is used if severe conditions limit our ability to provide any road service?
CODE Purple
Which country has the most pyramids in the world?
Sudan, Sudan has 255 pyramids and Egypt only has 138 pyramids
True or False, vehicles getting towed to get smog tested is a covered service
False, smog tests are a requirement before vehicles can get registered and therefore vehicle is not street legal / use
If member does not feel safe driving down a slope, hill, or driveway in winter conditions will we provide a tow?
No, this is not a covered service
Vehicles and roads need to be free from ____ and _______ before rendering service.
snow and ice
What script is used if the area has severe weather events (Snow or Ice Storms) resulting in long service delays. In some cases road closures may cause inability to render service?
CODE Red
According to a survey or 7,000 participants, which Halloween candy is considered the worst?
Candy Corn
True or False, Are NEV / LSV (Neighborhood Electric Vehicles or Low Speed Vehicles) covered like golf carts?
False, Unlike golf carts NEV / LSV are legal for street use
True or False, AAA covers accidents covered by weather events?
True, accidents caused by weather events like losing tire traction and hitting an object is covered.
*local, state, and federal laws for reporting the accident must be followed by member
protocol tool - winter guidelines
True or False, Installation or removal of snow chains is covered
False
True or False. Providers can apply event scripting on their own when applicable?
False
Which letter doesn't appear in an U.S. state name?
the letter Q
True or False, If keys to the vehicle have been lost, registered owner must be on scene as well for service to be covered.
True, due to liabilities involved both MBR and registered owner must be on scene
Where do you look to find chain restrictions when determining coverage?
Pinpoint, then toggle on chain controls
Why is it important to use event scripting?
To set proper expectations for the members
Who is responsible for applying even scripting in the area?
AFRs
What was the tiny pocket in jeans originally designed for?
pocket watches