You Know It
What is identify where I can support my team?
I have "free" time outside of my assigned flights and required lunches/breaks.
What is required when scanning guest's boarding pass?
Look for green check mark on iPad and say guest's name
Note: Acknowledging a guest or a team member by name helps them to feel seen. It can make their whole day.
What is required for to do for all inbound aircraft's pits?
Physically check pits with lights on to make sure they are empty
Bonus: Double points if team included lights on.
Are you approved to wear uniform pieces from the company store?
False or no
What is number of hours ahead of schedule I must call if I am not going to be in to work?
2 hours prior to start of shift
What is Cornerstone and emails?
Required for everyone to check daily
Tip: check emails one more time before going home so you don't miss anything
What is all TCs, Sups, MODs will respond to B3 to assist agent?
Supervisor Armstrong to B3
Where can I punch in from my mobile device?
15 ft from an approved timeclocks (DD, PSA breakroom, Operations)
Note: Geofence will flag if you do not punch in or out from these areas.
When can PSAs wear shorts?
PSAs can only wear from April 1-September 30
When are you required to fill out an exception log?
Anytime you deviate from your normal on or off time day of.
Note: this doesn't apply to clocking in 6 minutes early
What is a CRO and who's trained to be one?
Complaints Resolution Official
Note: CRO must be consulted any time an accessibility related situation arises.
Most TCs, sups, MODs are trained as CROs. A qualified CRO will have a yellow CRO card on their lanyard.
What is signs a guest may be intoxicated or under the influence of drugs?
Moving in slow motion, glassy-eyed, making irrational statements, aggressive or belligerent, unable to sit upright, walking awkwardly, stumbling or falling down
What is 2 inch rules?
No bags above black and white stripes
What is an approved hat or beanie?
Horizon air or all black hat
What is unprotected absence?
Partial or no PSL (protected sick leave)
What is a GSC?
Ground Security Coordinator
Note: The GSC role is to liaise with critical entities during security incidents, and ensure security measures are followed.
Most TCs, sups, MODs are GSC qualified. Designated GSC for the day is listed on the white board in MOD office and flight assignments.
What is prohibited items question?
"Do you have any prohibited items or lithium batteries in your bag?”
How many BPMAs weighing over 51-300 lbs can be loaded into E175s?
1
What is GSA approved shoes?
Primarily a solid conservative color. Preferred colors are black, dark grey or navy.
Why do you need to respond to Duty Desk emails?
They help correct your timecard for accuracy to make sure you are paid correctly on time.
What is your number one priority?
Own Safety
How many percent does flight need to be to start counting ROC bags and what's required to count ROC bags?
70% load and clicker are required to be used
Note: Count includes non-revs and deadhead listed on standbys that doesn't have a seat and cannot use paper tally or count in your head. Clicker is required for all ROC counts
What is I can enter the Circle of safety?
Aircraft chocked, beacon lights off, engine spooled down, and clear signal given
What is approved shoe color for PSAs?
Solid brown or navy and closely match the color of uniform belt.
Black only when wearing pants.
Casual tennis type in grey or navy required with shorts.
What is Kronos accruals page?
Most up to date record of your PTO, PSL, EL hours