You Know It
All: What is the expectation of all employees for Cornerstone and Emails?
Required for everyone to check daily
Tip: check emails one more time before going home so you don't miss anything
PSA: What is required when scanning guest's boarding pass?
Look for green check mark on iPad and say guest's name
Note: Acknowledging a guest or a team member by name helps them to feel seen. It can make their whole day.
GSA: What is required to do for all inbound aircraft's pits?
Physically check pits with lights on to make sure they are empty
Bonus: Double points if team included lights on.
All: Are you approved to wear uniform pieces from the company store?
No
All: How many hours prior to the start of my shift am I required to call if I am not going to be in to work?
2 hours prior to start of shift
GSA: Who is required to verify the 2-inch rule before closing the cargo pits?
The LC (QX) DLA (OO).
All: What happens when a radio call states, "Supervisor Armstrong to B3."
All TCs, Sups, MODs will respond to B3 to assist the agent.
All: What are the approved locations where I punch in from my mobile device?
15 ft from an approved timeclocks (DD, PSA breakroom, Operations)
4X points if they can name all 4 areas
Note: Geofence will flag if you do not punch in or out from these areas.
PSA: When can PSAs wear shorts?
PSAs can only wear from April 1-September 30
All: When are you required to fill out an exception log?
Anytime you deviate from your normal on or off time day of.
Note: this doesn't apply to clocking in 6 minutes early
All: What is a CRO and who are trained to be one?
Complaints Resolution Official
Note: CRO must be consulted any time an accessibility related situation arises.
Most TCs, sups, MODs are trained as CROs. A qualified CRO will have a yellow CRO card on their lanyard.
PSA: What are signs a guest may be intoxicated or under the influence of drugs?
Moving in slow motion, glassy-eyed, making irrational statements, aggressive or belligerent, unable to sit upright, walking awkwardly, stumbling or falling down
GSA: What is the 2-inch rule?
No bags above black and white stripes
GSA: What is the uniform policy for wearing a hat or beanie?
Must be Horizon air issue or approved all black hat (no logos).
All: What constitutes as an unprotected absence?
Only having partial or not having PSL (protected sick leave)
All: What is a GSC and who are trained to be one?
Ground Security Coordinator
Note: The GSC role is to liaise with critical entities during security incidents, and ensure security measures are followed.
Most TCs, sups, MODs are GSC qualified. Designated GSC for the day is listed on the white board in MOD office and flight assignments.
ALL: What is the prohibited items question?
"Do you have any prohibited items or lithium batteries in your bag?"
GSA: How many BPMAs weighing over 51-300 lbs can be loaded into E175s?
1
2X points if explains why. "Due to only 1 shoring tray in the FWD"
GSA: GSA approved-shoe colors, per uniform policy.
Primarily a solid conservative color. Preferred colors are black, dark grey or navy.
All: What does Duty Desk do to support you?
They help correct your timecard for accuracy to make sure you are paid correctly on time.
All: What is your number one priority?
Own Safety
PSA: What percentage does a flight need to be to start counting ROC bags and what is required to count ROC bags?
70% load and clicker are required to be used
Note: Count includes non-revs and deadhead listed on standbys that do not have a seat. A Clicker is the only required way to track all ROC counts.
GSA: When can I enter the Circle of safety?
Aircraft chocked, beacon lights off, engine spooled down, and clear signal given
PSA: What is approved shoe color for PSAs?
Solid brown or navy and closely match the color of uniform belt.
Black- only when wearing pants.
Casual tennis type in grey or navy required with shorts (no black shoes allowed with shorts).
Seasonal: October 1-May 31, Knee-high Seasonal Navy Boots on the Approved List
All: What can you find on the Kronos accruals page?
Most up to date record of your PTO, PSL, EL hours