Training
Partner
Operations
Scheduling
"67" Its all Relevant
200

When is the Mid Winter Practice Training?

1/20-2/2

200

When is Winter Launch?

1/6

200

Where can you now go to adjust routing dashboards?

Store iPad in DPM

200

Where do you find your non-coverage/training budget?

Non-Coverage Planner

200

What did Buddy the Elf consider his 4 food groups?

Candy, Candy Canes, Candy Corn and Syrup

400

What is the upcoming dates for the next playcaller meetings?

Week of 1/20 and the Week of 2/2

400

What is the incentive amount for partners in the top 10% of coffeehouses with the lowest customer complaint rate from Q2 to Q3?

$250

400

What tool is used daily to determine deployment operations for your store?

Play Builder 

400

What 3 methods are used when determining how many labor hours to use?

1. Forecast

2. Rule of 200

3. Hours vs Earned

400

What does the expression “bussin” mean?

Excellent or Great

600

When do the Artisanal Pastry Case and 1971 Roast Launch?

2/5

600

When are SSV and ASM PDCs?

2/2 - 2/22

600

What 2 IMS tool needs to be updated prior to all Launches for inventory count purposes?

Par builder and Custom list editor

600

What updates are partners responsible for to ensure accuracy?

preferred hours

availability

600

What phrase is commonly used to express "seriously" or"no lie"?

NO CAP

800

How long does each partner get for Spring Training?

45 minutes

800

How many total hours do partners have to maintain during the benefit eligibility audit?

520 hours

800

What is the point deduction for these items on an FSA audit?

Critical

Major

Minor

Critical - 5 points

Major - 3 points

Minor - 1 point

800

What are the 2 factors that affects forecast accuracy?

Job Coding and the Coverage Graph 

800

What is Kelsey's favorite whole bean coffee?

Casi Cielo

1000

When is Spring Launch?

3/3/26

1000

What are the updates to the partner guide and by what date do partners need to acknowledge in my learning by?

Drug & Alcohol Policy

Weapons Policy

Merchandise Availability and Partner Purchase Standards

1/31/26


1000

What are the 5 category metrics will you find in the GROW report?

1. Customer Complaint Rate

2. Customers served- Peak growth

3. Preferred Range Met

4. Food Item unavailable

5 FSA

1000

What is your daily responsibility when it comes to scheduling?

Reconcile Punches

1000

What is Kelsey's favorite Disney movie?

The Little Mermaid