Wireless
Tiered
Offers
Gets
Bonuses
100

Define Port-In

Bringing current number over to AT&T

DJ

100

What is the dealer code for wireless?

TNCF5

100

How determines the trade in value for devices

AT&T

100

What are the 3 postpaid plans for AT&T

Starter, Extra, & Premium

100

What members fall under the Appreciation offer?

AARP members

200

What is the commission or payout for tablets and watches?

$0


DJ

200

How much is the port in credit 

$250 in credits


DJ

200

What does AARP do for Premium plan customers

Make the Premium Plan the cost of the Extra aka reduce each phone line by 10 bucks
200

How can we find trade-in value for devices?

must.att.com->tools (top right corner)->mobility and devices->att trade in-> start now-> search for device

200

Define tiered offer the best way you can?

Phones that don't require a trade-in that are discounted


DJ

300

Explain Next Up

Once a new device is half way paid off a customer can upgrade to the latest no extra cost

300

Who falls under the Appreciation Offers?

Teachers, Nurses, First Responders, & Military


DJ

300

What are the 2 requirements for the port in credits

Keep existing number and get a new device with AT&T

300

For how many months are the port credits applied to a wireless account?

36 months


DJ

300

If a customer has a full retail device, and wanted to leave AT&T what must they do

Pay the remaining balance of that device off

400

What does it mean when there is a "number lock" on the phone number and how do we handle it?

Number is protected from being ported, and we should just open the app the customer has for their provider and toggle the number lock button to unlock

400

Where can we find the promotions for wireless

MST

400

Where do we find porting & pin instructions

On the iPad in the tab porting & pin

400

Who is responsible for any remaining balance with their previous provider?

The Customer 

400

When should you cancel a port?

When the order has to be resubmitted or is incomplete

500

What form must be submitted no mater what for wireless to CYA

Trade-In Details form in the My Orders App


DJ

500

What is the AT&T Value Plus plan

For any 1 individual who needs a plan for just themselves


DJ

500

Cancel Port Number

1-888-898-7685

500

What is the discount for Autopay and Paperless Billing

$10 which is already applied in the Quick Quote


DJ

500

What is the White Glove Service and Phone Number

Places wireless for you 

833-383-2619