Wireless
Define Port-In
Bringing current number over to AT&T
DJ
What is the dealer code for wireless?
TNCF5
How determines the trade in value for devices
AT&T
What are the 3 postpaid plans for AT&T
Starter, Extra, & Premium
What members fall under the Appreciation offer?
AARP members
What is the commission or payout for tablets and watches?
$0
DJ
How much is the port in credit
$250 in credits
DJ
What does AARP do for Premium plan customers
How can we find trade-in value for devices?
must.att.com->tools (top right corner)->mobility and devices->att trade in-> start now-> search for device
Define tiered offer the best way you can?
Phones that don't require a trade-in that are discounted
DJ
Explain Next Up
Once a new device is half way paid off a customer can upgrade to the latest no extra cost
Who falls under the Appreciation Offers?
Teachers, Nurses, First Responders, & Military
DJ
What are the 2 requirements for the port in credits
Keep existing number and get a new device with AT&T
For how many months are the port credits applied to a wireless account?
36 months
DJ
If a customer has a full retail device, and wanted to leave AT&T what must they do
Pay the remaining balance of that device off
What does it mean when there is a "number lock" on the phone number and how do we handle it?
Number is protected from being ported, and we should just open the app the customer has for their provider and toggle the number lock button to unlock
Where can we find the promotions for wireless
MST
Where do we find porting & pin instructions
On the iPad in the tab porting & pin
Who is responsible for any remaining balance with their previous provider?
The Customer
When should you cancel a port?
When the order has to be resubmitted or is incomplete
What form must be submitted no mater what for wireless to CYA
Trade-In Details form in the My Orders App
DJ
What is the AT&T Value Plus plan
For any 1 individual who needs a plan for just themselves
DJ
Cancel Port Number
1-888-898-7685
What is the discount for Autopay and Paperless Billing
$10 which is already applied in the Quick Quote
DJ
What is the White Glove Service and Phone Number
Places wireless for you
833-383-2619