interNET
infiNET
MaxTV/Stream
Misc
Sales process
100
This is the upload speed for interNET/Extended 25

What is up to 2Mbps

100

This is the upload speed for infiNET 80

What is 40Mbps

100

This is how much it costs to rent a 2nd Set top box

What is 6.95$

100

This is the current homePHONE promotion available in the major centres.

What is 3 months homePHONE for free?

100

For the security of your account may I see your drivers license?

What is verification

200

This is the minimum interNET speed that can be taken with a contract.

What is interNET/Extended 25

200

This infiNET speed has upload speeds of up to 150Mbps

What is infiNET 300

200

This is the regular cost of a maxTV stream media box

What is 139$

200

Existing customers with this credit class can finance up to 2500$

What is Good?

200

Based on what you told me I feel you will do well with infinet 150. Would you like to go with this speed?

What is Recommend/Ask for the sale?

300

A customer who wants a 2nd line for interNET can get one to boost their bandwidth capacity.

What is True

300

To provide blazing fast speeds, the infiNET network uses ______ ______ cables direct to your home.

What is Fiber optic

300

This is the minimum internet speed maxTV stream requires to work.

What is 10Mbps?

300

Every order follows the Standard __________ _______.

What is the Standard order process

300

Welcome to SaskTel! How can I help you today?

What is Greeting?

400

This is the service charge to have interNET installed (No promo)

What is 99$

400

This device converts fiber optic light signals into electrical signals for ethernet.

What is the Optical Network Terminal (ONT)?

400

These MaxTV packages include Crave with Starz

What is Next Level and Fully loaded?

400

We can offer these to customers who are considering moving to a different provider.

What are Save offers?

400

Alright, so your services will be 105$ during the 2 year promotion, the tech will be at your house between 8 to 10am. Is there anything else you need today?

What is review/express thanks?

500

A CST would perform this work that allows interNET customers to get interNET 50/Extended 50 at their residence.

What is bonding?

500

We would offer this add-on if a customer was hosting a server at home and wanted remote access.

What is Static IP

500

You would offer this to a customer who wants their internet traffic and maxTV stream traffic seperate.

What is 'Dedicated connection' for MaxTV stream

500

If a customer is interested in switching from Rogers but is hesitant because they have under a year to go on their contract we can offer them _______________

What is Competitor internet contract buyout.

500

So tell me, what are you and your family going to use the internet for?

What is Needs analysis.