Essentials
What's the name of the place where users desing their websites?
How can you find the active calls for the Promote Bundle?
What does P&P stands for?
Premium and Policy
What are the two ways for a user to create a website with wix?
Build it with AI or use a Template
Name and Email
How do you add a button to a website?
Go to the editor, click on elements, then search for the button section.
Bonus!!
You get the 200 points
Name the app experts use in P&P to review transactions information
SBS
Name at least 6 languages that Wix provides Customer Care
English
Dutch
French
German
Hebrew
Italian
Japanese
Portuguese
Spanish
Turkish
What you should do if a User is non responsive during a chat?
After 2 minutes of the first warning, you should send the Abandonned Chat Speil.
How can a User find a element in their website?
Using the Layer Panel
A user contacted you with questions about the email account she just purchased. As a Promote expert, what should you do?
Gather all available information about the user issue and transfer to P&P.
What's the name of the process of updating name servers around the world following any changes to your DNS records. It can take up to 48 hours to complete.
Propagation
What's the Wix Customer Care Phone Number
There is no CC Phone Number. Users request callbacks within the Wix contact page.
You received a call from a user requesting something about forms, however, you noticed that the USP button is innactive in Wix Answers. What you should do?
Leave an internal note with a screenshot so QA will know that the suggestion process was not available for you during the interaction
If a User unpublish their website, that also cancel their premium plan?
Unpublishing your site does not cancel your domain or Premium plan.
Why a user would contact the Promote Bundle?
To get assistance on the different tools to promote their website like SEO and CRM.
What are the two options a user can connect a domain?
Transfer the user to the correct language queue.
How much time do you have to sent a response in a chat?
3 minutes after the last user message.
Name at least 2 of the 5 elements of the Editor Tool Menu
Tool Bar, Layer Panel, Rules, Gridlines, Snipe to Objects
You received a chat tagged as Email Marketing, but the user is saying that she has not been able to change her profile picture in her Business Email. What CSI article should you review to know where you must transfer the user.
Bundle to Bundle Article.
What is a subdomain?
A subdomain is an extension of your primary domain name. It is added in front of your root domain to form a separate web address. blog.example.com
A user asks you to talk about the Premium Plans prices. What should yo do?
Guide the user to the Wix webpage related to the Premium Plan prices. Do not provided the prices yourself as it may change depending on the user location.
What happens if during a chat, you requested a hold to the user and just after your message, the user sent another question?
You can answer the user question right away but then, you will need to set the hold expectations again. (This is preferable)
You can also answer the user question after the hold.