Info
What is Virginia's power company called?
APCO
Where can you find the last digit of the account number?
MFCB
Dpfrd
Dep refund
What state are we only allowed to speak with the account holder?
Arkansas
What is the name of the system we use to handle our accounts?
Cocj-3 vdi
How many bills can you mail from VABILLPRINT
1
What conversation displays the FeD TAX ID?
MFCX
BILLM
Electric bill
If the account is charged off and customer would like to set up an arrangement what will we provide the customer
Collection agency num
What should the customer provide before adding a password to the account?
SSN
How long does it take a customer to make a hard post to the account?
24 hours
Where can you locate a open order?
ACTV
Npr
No power charge
How long does it take for a schedule payment from the bank to post to the account?
1-3 business days
How long must a customer be on hold during a call?
2 mins
When can a customer get on AMP/BB?
When the bill is current
Where is the receivable column located
CINQ
INP
Home serve
If a customer has a returned payment how long does it take for the customer to use anything linked to a checking account.
12 months
If you have a transfer what must you do?
Ask for permission
What state do we advise to not turn off there breaker for a PEND account?
We advise all states to turn off there breaker
Where is 1st deferred deposit statement message located?
TRNH
ED
Energy diverson
What is system down used for?
Billing history
Cpp input
What must be mentioned on every call if not an outage?
Further assistance