Deployment Standards
What is the correct response when someone tells you they don't have the App as an LB?
Let me snag you an app card! You should download this app using our scanner to get free drinks and points, and to use our new order ahead system!
What year was Blue Rebel Invented?
2012
If my shots are pulling long, which direction should I move the lever?
How long to customers have to pick up drinks?
10 minutes
What 2 items are we required to wear to LB?
Hi Vis Vest and Cash Bag
When do we start charging out cars on a 3-4 man flow?
3RD CAR
When did Nitro debut?
2017
How many scoops go into a Medium SF Golden Eagle Carb?
3
What discount do we use if a customer is late to pickup their drinks and they need to be remade?
OA - Timing Issue
When should an LB 2 go outside?
When there is more than 3 cars or the LB is struggling to keep up with the rate of the line
At what number of people do we add a designated Pit Station?
7 Man Flow
When did the first FL Location Open?
Feb 2024
How many scoops go into a Kids Carb?
1
Name 3 Things that CANNOT be Ordered Ahead
Extra Thick, 1/4 or 3/4 sweet, Dub Shots, Green Tea Lemonade or other splits, More than 4 flavors, Certain secret menu flavors
At what point should an LB come inside if the line isn't moving?
When they reach the trash can / menu island
Who is the Drink Runner on a 5-6 man flow?
LB 2
When did the first Alabama DB open?
Aug 2023
How many scoops of flavor go into a Medium Xtra Sweet Can Blended Rebel?
4
Who does a BROISTA contact on shift with feedback or questions about OA to help customers?
CEhelp@dutchbros.com
Should either LB1 or 2 come inside when the line is caught up?
2
What is the OPH for a 6 man flow?
70-80, 45 seconds a car
Who is our Area VP?
Lance Risser
How many scoops go in a Large SF Xtra Sweet Double Chocolate Mocha Carburetor?
What is a "Lead Time Extension'?
A request put into HQ to approve an extra 5 minute buffer on pickup times for the app, called into ITHelp.
What are the most forgotten elements of LBing? List at least 2