Land Lines
Copper
Fibre
Mobile Plans
Mobile Phones
100

Why do most companies still need phone lines? It's freaking 2020.

They are reliable. They still work during power outages. They are a life-line of the business.

100

How many tiers of copper internet do we have?

4

100

How many tiers of fibre do we offer?

7

100

What is the plan called that has "unlimited data"? What does unlimited data actually mean?

Piece of mind/ no overage fees

100

Where can I find prices for all the phones we carry?

Hardware grid

200

What is the bundle price for 1 line and copper internet 75?

$80

200

Name 2 out of 4 of the names of the copper internet plans.

Office Internet Basic

Office Internet

Office Internet Advance

Office Internet Complete

200

What are the tiers of fibre offered?

15,25,75,150,300,750,1G

200

What are the price points for 10/20/50 Gb of data?

75/95/125

200

If a phone is financed, when does the Cx have to pay the tax?

Up front, so get their credit card.

300

What is the bundle price for copper internet 150 + 2 lines?

110+15 = $125/mo

300

How does a customer apply for 6-12 month promos?

new WLN/WLS services

300

What does symmetrical refer to?

Same upload/download speeds

300

What are the 3 finance options called and what are their features?

Zero upfront

Low upfront

Low monthly

300

Where can we find the latest prices for the hardware grid and latest business closer kit?

Salesforce > content

400

What is the difference between a single and multi line?

for multi lines, you must apply call features and add-ons for all lines.

400

What is the bundle cost for 1 office phone + copper internet 25

$75

400

What is the real speed of Fibre 1G?

940Mb Symmetrical

400

If a Cx has 2 lines on POM and 3 phone lines on SD, what is the total discount?

POM: 10+10 =20

SD: 15+15+15=45

TOTAL = 65/mo

400

What do we need from the Cx to do a credit check? What happens if the Cx has bad credit?

Driver's license for business personal/Business registration number and date for business inc.

May not be eligible for no up front/ low up front.

500

What is a PRI system?

A complex phone system that has such features as:

auto attendant, multi-level menus, transfer calls, have waiting music, allow to record phone calls for QC

500

How much do Static IPs cost and why do some business need them?

$12/5

If you have security cameras/ host a website/ host a VPN

500

What are the 6-12 month promo prices?

50/60/55/95/105/155/170

500

What are all 6 Calling features included in POM and SD plans?

Call Waiting, Call Forwarding, Call Display, Conference Calling, Voicemail 10, Easy Roam

500

How much is unlimited Can-US calling + SMS per month?

$2