Integration Station
What HL7 v2 message type is used to transmit appointment updates?
What is an SIU message?
A clinic’s follow-up call rate drops post-discharge. What communication gap is likely present? What SpinSci solution would address this gap?
Lack of discharge follow-up reminders or education campaigns?
PN or PE.
HIPAA Compliant? Sending SMS appointment reminders to a patient without consent.
No, HIPAA and TCPA require prior express consent for sending SMS communications containing PHI to ensure patient privacy and control.
What’s the average increase in engagement after using multi-channel reminders?
30–50%
This vendor focuses on digital intake and forms.
Phreesia
Which protocol enables real-time communication between SpinSci and Epic for scheduling data?
What is HL7?
What are FHIR APIs?
What SpinSci solution ensures referrals are not lost in transition?
What is Closed Loop Referral or Referral Outreach Campaigns?
HIPAA Compliant? Leaving a voicemail that includes the appointment reason.
No. HIPAA requires that only the minimum necessary information be disclosed unless explicit patient consent is obtained for detailed voicemails
What metric best tracks campaign success over time?
delivery rate
response/action rate
This company offers similar outreach tools but lacks real-time Epic integration.
Luma Health
What SpinSci integration retrieves patient contact preferences from Epic?
What is the Patient Demographics API?
What is the HL7 ADT feed?
Patients miss imaging appointments due to unclear prep or knowledge of what to do or where to go. What SpinSci feature helps?
Pre-Visit Education or Smart Campaigns with prep instructions (Specifically through PE & PN).
HIPAA Compliant? Using email to share visit summaries with secure links.
Permissible if the email contains a secure encrypted link to a patient portal and there is a signed BAA with the email provider to ensure data protection.
What KPI is most useful when assessing the ROI of SpinSci outreach?
patient action completion rate
no-show reduction rates
Which competitor uses AI voice bots but has limited healthcare-specific configuration?
Well Health
Intrado
What is the main difference between HL7 v2 and FHIR in the context of integration speed and complexity?
HL7 v2 is event-based and less flexible, while FHIR is RESTful, modern, and supports real-time access.
How can SpinSci prevent multiple messages when a patient has 3 appointments in a week?
What is campaign throttling, logic-based message deduplication, message consolidation based on filter rule?
HIPAA Compliant? Using an internal chat system to discuss PHI when the system lacks role-based access control or audit logs.
HIPAA mandates encryption, role-based access, and audit trails to protect PHI and monitor access.
Which metric can help identify message fatigue in a campaign?
opt-out rate
response drop-off
Name a feature that sets SpinSci apart from CipherHealth.
Direct Epic integration for bi-directional communication
What is the key difference between FHIR APIs and FHIR Polling?
FHIR APIs retrieve data on demand, while FHIR polling repeatedly checks for updates using those APIs.
Which SpinSci features must be configured to securely route patient SMS replies into Epic's In Basket messaging system?
SMS inbound routing + Epic messaging integration (MyChart or In Basket routing)
HIPAA Compliant? Using a secure patient portal to deliver test results, with all vendors covered under signed BAAs.
Compliant because secure portals require authentication, encrypt PHI, and ensure all third-party vendors meet HIPAA requirements through BAAs.
If a patient opts out of SMS, what compliant method should be used next?
Automated voice or MyChart Messaging (if patient is enrolled)
Which legacy solution is often replaced by SpinSci due to its limited analytics and automation?
Televox.