CM/RS/RO
The smallest size Roll Off container WM offers customers?
What is 10yd?
What year was WM founded?
What is 1971?
Is the process by which a driver safely checks and ensures their truck meets all DOT standards before they drive their truck on route.
What is a Pre-Trip?
LIFCHGR
What is Life Changer?
A daily meeting to discuss certain topics related to process, safety or other related operational topics
What is a huddle/launch?
The process in which a driver is unable to service a customer successfully.
What is a HOC?
What are the 3 main lines of business that WM offers to our customers? ( In our market area)
What is Residential, Commercial, and Industrial?
Entered to record customer interactions, send a request to another department for completion, or escalate a customer issue.
What is a case?
RCN
What is Return Courtesy Due to a HOC?
The total number of DOT hours a driver can work with in a normal work week
What is 60 hours?
The largest size Rearload CM Container we offer WM customers?
What is a 6RL can?
The Area Vice President of MI/OH/IN
Who is Denise Gretz?
The program that was created to help identify accounts with contaminated recyclables and educate the customers on proper recycling.
What is the Battle Against Contamination?
TOPS
What is Time off Planning Service?
This is what you do regarding the right of way according to the S.A.F.E.T.Y. model.
What is yield?
A load that contains any of the following: Soil, Food, Dead Animals, Sludge, Asbestos
**DAILY DOUBLE**
Is used to record a drivers record of duty which replaces a paper log
(Don't forget your wager)
What is Electronic logging device?
List of 10 standards to ensure all WM employees maintain the highest standard of safety for the trash industry.
What are Life Critical Rules?
TRP
What is an Trip?
Is the item that WM operators are advised to not use while operating any WM vehicle but instead should "put it in a bag"
What is a cellphone?
What is:
Negative Confirmed HOCs + Rescheduled Stops & Tickets/Total Number of Customers?
What is QoS?
Is the Market Area Safety Manager
Who is Tim Kelly?
Is a business processes designed to recognize a WM employee for providing excellent customer service
What is a Code Green?
SDO
What is Service Delivery Optimization?
A program during the summer to help promote the awareness of safety and challenging each site to have 0 accidents during this time.
What is 100 days of Summer safety?