WMS
What is WMS PHONE NUMBER
What is 413-233-3099
WHEN TO SEND ADJUSTEMENTS
What is at the END OF SHIFT OR FOLLOWING MORNING
TIME OFF REQUESTS ARE SUBMITTED IN WHAT SYSTEM
What is GENESYS
WHEN DID WE START USING GENESYS
What is JULY 1, 2024
HOW TO REQUEST FOLLOW UP
What is EMAIL WMS@HNE.COM
NAME ONE WMS RESPONSIBILTY
What is SCHEDULING
What is MSR's ALLOTTED PERSONAL TIME
What is 10 MINUTES
TURN OFF REQUESTS REVIEWED/PROCESSED WITHIN
What is 24 HOURS
SCHEDULES ARE VIEWABLE IN GENESYS T or F
What is TRUE
WHAT WORD IS ADDED TO SUBJECT LINE WHEN REQUESTING TIME?
What is FOLLOW UP
WHATS DOES WFM STAND FOR
What is WORKFORCE MANAGEMENT
HOW MANY MINUTES OVER ON BREAK OR LUNCH CAN WE ADJUST
What is 5 MIN +
SUPERVISOR/LEADER
HOW TO REPORT A TECH ISSUE
What is Email WMS@hne.com and cc’ your Supervisor/Leader, or Leave WMS voicemail
WHAT TYPE OF WORK RELATED ITEMS Should BE DONE USING FOLLOW UP TIME?
What is PIF Response's, CALLING BILLING OFFICE
WHAT IS one of MS SHIFT CHANGE CRITERIA
What is BUSINESS NEED, SENORITY & PERFORMANCE
WHAT STATUS CHANGE WHEN CALLING A MEMBER
What is OUTBOUND CALL
MAKE UP TIME ONLY AVAILABLE
What is Within same week
IS GENESYS USED BY OTHER DEPARTMENTS IN HNE?
COMPANY WIDE
HOW MANY TIMES CAN YOU REQUEST FOLLOW UP
What is AS NEEDED AND IF SL'S ALLOW
NAME ALL WMS ANALYSTS
Who are LINDA, ALMA & RITA (back up)!
WHATS OUR ADHERENECE TARGET
What is 85%
WHAT NOT TO PROVIDE WHEN SUBMITTING TIME OFF REQUEST
What is PFML & FMLA personal INFO
WHAT TYPE OF PLATFORM IS GENESYS
What is CLOUD BASED
WHAT ITEMS ARE NOT TO BE DONE DURING FOLLOW UP TIME
What is C&A FORM, PIF