Let it Snow
What is NOT included in the Snow PPM?
· The Garden Center
· Snow Hauling
· Roofs
If the vendor advises they will be on site within the hour we need to call ____ back and advise.
the store
"The vendor left an hour ago but they did a terrible job!"(job has already been accepted)
log a new job and log a complaint chase on that job
City vendors are triggered for immediate service for snow accumulation for ___ amount of snow.
ANY! (0-inch trigger)
If we still can’t reach the vendor after 3 calls, each 15 minutes apart, who do we contact?
the RFM and Snow Manager (Brendan)
"The vendor was on site and salted 2 hours ago but its snowing again and we need them back out!"
log a new job
If the HOH or HD Supervisor advises that we have a SNOW EVENT due to a storm, we will then designate a _____.
HD Snow POC
We use this to obtain the most current contact information for our PPM vendors
Snow Contacts and Backups Spreadsheet
"We called in an hour ago for the snow to be removed and no one has been here since we first called!"
log an incident and escalate to RFM AND Snow Manager/Snow Team
If we confirm an on site event from the ____, ____, and _____ then we can accept the job.
The RFM, Snow Team and the store
If the Store calls about snow issues NOT covered under their PPM, what do you do?
Create a reactive job
"The vendor has NOT been on site and there has been a car accident! This is such a disservice!!"
Check site card for pre-existing jobs, log an incident AND a chase then ESCALATE like an ESCALATOR!!!