Pricing - Add Ons
A Receiver (Set Top Box) provides customers with high definition picture quality, an interactive guide, and access to pay per views for this monthly service fee.
What is $15?
The number of lines of mobile required to be considered a bundle.
What are 2 paid Unlimited/Unlimited Plus lines?
These TV Plans come with Spectrum Basic, AKA the local/primetime channels.
What are: TV Choice, TV Select Signature, TV Select Plus, and Mi Plan Latino.
The price of Internet Premier with Wifi, single play promo
What is $60 for 1 year
After closing the sale: this should include FTC Disclosures and Truth in Billing: The services included in the order, the price with taxes and fees, the promotion length, the rate increase, the set up costs and timeframe, and a final chance to offer Broadband label/Battery Backup.
What is the Recap?
Entertainment View provides 84 channels all for this price
What is $15?
These are the combinations of PSUs that can make a 2Y Bundle.
What are Internet/TV and Internet/Mobile?
This TV package has over 120+ channels but DOES NOT come with the RSNs(regional sports networks)?
What is TV Select Signature?
This is the total monthly price for Internet Gig with Wifi, TV Stream with 1 Xumo, and 2 Unlimited Plus mobile lines? (New customer)
What is $140
This technique allows you to acknowledge and respond to the customer's concern, while continuing to move the conversation forward.
What is ARM/Transition statements?
The cost to add Advanced Wifi
What is $10 or free with Gig and Bundles
True or False: Adding Home Phone to a Bundle extends the Price Guarantee by a year.
FALSE
These are the options available to watch TV when a customer has TV Stream.
What are Spectrum TV App, Xumo, and/or Apple TV?
This is the total monthly price for TV Select Signature with 1 Xumo, ADDED to an existing Internet account. (Bonus for another 1 point: This is the extra cost if the customer wants to upgrade and get Sports View, Max Ad Free, and Hulu Ad Free.)
Bonus: What is $27? ($10 Sports View, $7 Max Ad Free, $10 Hulu Ad Free)
Give an example of an effective discovery question for each line of business.
Examples:
(Internet) What do you usually do online?
(Mobile) Who is your current carrier?
(Video) What have you been watching lately, anything good?
(Voice) Who all is in the home/Do you work from home?
These are the options and costs to upgrade Disney+ when a customer has TV Select.
What is ad free for $6, Disney+ and Hulu basic for $1, Disney+ and Hulu Premium for $10?
True or false: Adding TV to an Internet-only customer will restart the promotional period to 2 years.
FALSE
What TV Plans do we offer that get customers access to STVA?
What is TV Select packages, TV choice, TV Stream packages, and Mi Plan Latino?
Internet Premier and Wifi with TV Select Plus and 1 Xumo (new customer)
What is $135 for 2 years
This is an example of how you can Address the Hesitation: "Someone else pays for my cell phone." (Work/family)
Examples:
"Okay and what about __(someone else in the house)__ how much is theirs?"
"Let's keep your service free for a year, AND save them money for the next year too!"
"That's awesome! Do they give you any flexibility with your features and device? You could continue to get free service for a year and get with it flexibility for features you want to add and which device you have."
"Wow that's great. I am concerned about privacy though, typically whoever manages the account gets access to your CPNI like call details and usage. Do you want to keep your information secure while continuing to receive the line free for a year?"
This upgrade provides Spectrum Mobile customers with an extra 20 GB of high speed, International Roaming, and exclusive Upgrade Anytime all for this monthly cost.
What is $10 per month, or Lines 1 & 2 free with Gig Bundles
This is the LENGTH of the price guarantee when an existing Internet single play customer with no promos adds two lines of paid mobile and switches to SPP4 bundle.
What are two years? (Standard bundled rate)
Name at least 3 apps included with TV Select Plus (no extra charge).
What are:
ESPN+
Disney+ Basic
Paramount+ Essential
Max - with Ads
Vix with Ads
Sportsnet
Peacock Premium (with ads)
AMC+ (with ads)
Internet Advantage and Wifi with 2 lines of Unlimited Mobile
What is $80 for 2 years
These are the main steps in the Call Flow.
What are:
Greeting - ARM/Transition - Discovery - Pitch - Address Hesitations - Recap