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Ops Soundness
Digital
Membership
Fun Facts
100

“What is the maximum amount of cash allowed in the teller’s top drawer?”

The cash level guideline is $2750, which includes robbery funds of $2500

100
TRUE OF FALSE

Can you see Alerts in OneView? 

True

100

Name a Form of Primary ID 

Foreign-issued driver's license for a specific country

  • International driver's licenses are not acceptable, since they are not issued by a U.S. or foreign government agency.

Foreign-issued passport

Navy Federal debit card (personal or business) or CUCARD with PIN verification on the VeriFone PIN pad (Encore transactions only).

  • If a Navy Federal debit card (VCC) is being used as a primary ID (PIN verified), the last four digits of the card must to be documented (e.g., 5678).

Other document issued by a U.S. or foreign military installation bearing a photograph

  • Details about these items must be recorded as outlined in the Recording Unlisted ID Types section.

Other document issued by a U.S. or foreign government bearing a photograph

  • Details about these items must be recorded as outlined in the Recording Unlisted ID Types section.

State-issued driver's license 

State-issued identification card

U.S. government-issued or State Issued agency ID (e.g., Veteran's ID, Native American Tribal ID card).

  • Details about these items must be recorded as outlined in the Recording Unlisted ID Types section.

U.S. government-issued military contractor's ID (Active or retired)

U.S. military-issued ID (e.g., active duty, retired, dependent)

U.S. Passport

  • U.S. Passport Card, when specific conditions have been satisfied
100

True Or False

Honey can spoil easily

False 

200

Where does the Post Robbery Packet Located?

The packet is required to be placed at the Greeter Station in a location where it can be easily accessed.

200

What application should be used as the first point of reference to assist members.

Oneview

200

After check deposit The First $275 available when? 

Next Business Day.

200

True or False:
Can Cats Swim? 

True

300

What is our Opening Procedure? 

Navy Federal requires two team members to be present when entering the branch before and after business hours.

  • One team member must be an authorized user for the alarm system.
  • Second team member can be any other Navy Federal team member.
  • A team member must be present and must remain outside the branch before the authorized team member for the alarm system can enter the branch.
    • The amount of time it takes to conduct a walkthrough and set the all-clear signal is based on the size and layout of the branch.
300

What is our current Digital Pilot

Trusted User

300

What Should be included in the Membership Welcome Packet/Required Disclosures?

Required documents:

  • NFCU Products & Services Form/Brochure
  • Navy Federal Important Disclosures (NFCU 606)
  • Schedule of Fees and Charges (NFCU 2043ep)
  • Navy Federal Debit Card Disclosure (NFCU 210AB), if applicable
  • Direct Deposit Instructional Editable PDF (NFCU 41290), if applicable
  • A sheet of temporary checks, if applicable
  • SSA-89 (MORE applications only)
    • Utilized to complete the Consent Based Social Security Number Verification Service (CBSV) disclosure within MORE

The Current Rate Sheet must be provided only if a member asks about deposit rates.

300

True Or False
A Dog’s Wet Nose Serves A Purpose.

True. Its use to cool the Dog down.