Enviro. Care & Safety
What do you dial to activate an Emergency Code within the hospital?
ext. 3333
What is the survey called that our patients fill out?
HCAHPS
True or False:
HIPAA is a Federal Law enacted to protect privacy and security of patient's personal and health information and specify and protect patient right's to medical information
True
Name one reason Customer Service is important in your role.
Create a positive experience, have patients return, provide compassion, provide guidance
What year was Wood County Hospital founded?
1951
Which code is an Adult Medical Emergency
Code Blue
How can we impact patient surveys?
Be compassionate, helpful, understanding, caring, friendly, resourceful
True or False:
Only Clinical staff needs to follow HIPAA guidelines
False
Name 2 WCH values
Respect, Compassion, Competence, Courtesy, Dedication, Responsiveness, Efficiency, Effectiveness, Integrity
Name two community programs
Sharps Container Program
Lifeline
Wheeled Meals
Speakers bureau
Prescription Drug Take-back
Community Health Assessment
Name 2 things you should do in a Code Orange Situation
Notify the House Supervisor Immediately
Avoid the area - do NOT attempt to clean
Contain the spill
What is our patient rights and responsibilities policy?
A policy established to contribute to the well-being, safety and healing process of our patients
Who do you report a HIPAA violation to?
Laurie Newlove and/or Sarah Dobrzykowski
What is the WOW approach
When interacting with a guest/patient, we introduce who we are, what we are here to do and a heartfelt why
Who is our Wood County Hospital President
Mr. Stan Korducki
If you discover fire or smoke, what should you do?
Follow the RACE method:
Rescue - those in immediate danger
Activate - the alarm - call 3333 or pulling a Fire Alarm
Contain - only if it is safe to so so
Extinguish - only if it safe to do so
If you are concerned about a violation of our Patient Safety Policy, who can you contact?
Your Supervisor, Corporate Compliance Officer, Compliance Hotline or Joint Commission
Name 2 consequences of a HIPAA violation
Corrective Action
Civil/Criminal Penalties
Hospital fines
Risk to hospital accreditation
Damage to hospital image or repuation
What is the 10/5 Rule?
Within 10 feet we acknowledge the person approaching and within 5 feet we greet and smile
WCH has approximately how many volunteers?
200
What should you do if a contaminated patient enters the hospital
Call the Emergency Department and tell them to unlock the Decon door
Send the patient out the way they entered (do not send them through the hospital) and have them go to Decon entrance near the ED
What is our Patient Safety Protocol?
NICE:
Name badge - wear your name badge at all times
Introduce - yourself by name, your roles and the reason for your contact with the patient
Check - arm band or verify the patient identity
Explain - step by step the procedure or service to be performed
Name at least 3 general guidelines volunteers should follow to avoid HIPAA violations?
Be cautious of documents containing patient information
Keep conversations about patients private and only share what is required to do your job
Do not take pictures anywhere in the hospital
Use or access only what is needed to do your job
Keep patient information and patient identity to yourself, even after leaving the hospital
What are two examples of Why statements for a guest or patient
Let's figure this out together, I will do my best to get you to the right place
Do you have a scheduled appointment, I want to make sure I send you to the right area
Who is unpaid and provide excellent service to our patients and visitors at WCH?
Our fantastic volunteers!