Loyalty
How can a guest sign up for loyalty?
Download our app!
How do we answer the phone?
Thank you for calling the Wood-n-Tap in Rocky Hill, This is ____. How can I help you?
What menus do we give to the guests in addition to our regular menu?
Draft lists and happy hour when applicable.
What is the first thing we do to greet a guest?
Hold the door.
How often should a bathroom check be completed?
Every 30 minutes!
What reward do people receive when they sign up?
$5 bonus
How do you start a to-go order?
Start-end takeout, Get their phone number, first and last name - Start call in
What is the difference between the Chophouse Steak Salad and the Chophouse Salad?
The chophouse salad does not come with protein/steak
How many rings should go by before we answer the phone?
No more than 3!
What shoes are not acceptable?
Colored shoes & any shoe that is not non-slip
Can guests build up their reward dollars?
Yes!
How can you tell in the POS if an order has been payed for?
if their is a green $ on the order.
How many pieces come in the small/large bar bites?
Small - 4
Large - 8
How do we speak to guests?
In FULL sentences
How many wings come in the small order vs. the large order.
Small - 8
Large - 16
What rewards does our loyalty program offer?
Free appetizer, Birthday desert, $5 sign up bonus, $10 reward after $250 spent
How do you ring out a guest when they come to pick up?
Click on the order, then click tender.
(cp card or cash)
What burger cannot be made gluten free & why?
Bison burger - the patty contains breadcrumbs.
What do we do when we've sat a party of 2 at a table that is for a party of 4?
Take away the extra plates and silverware!
When is happy hour and where?
Everyday 3pm-6pm & 8:27pm-close, lounge only
If a guest wants to redeem a free app. and reward dollars how would you do that?
Free app first, then reward dollars
What question should you ask a call in guest when they come to pick up?
Are you a loyalty member?
What is on the Classic burger?
American cheese, lettuce, tomato, pickles, onions, mustard, mayo
What is the most important thing about being a host?
How you make the guest feel!
Can you ask for 2 different temps for a bar bite order?
NO