Professionalism
When a customer enters the building, what do you do?
Greet them
What are our hours of operation?
WD 7a-9p, WE 9a-8p
What key do you use for the BIB room?
140
How many unexcused absences/cuts for supervisors get per semester?
1
Are the plants in the dining rooms real?
Yes
What is the student uniform standard?
Black uniform shirt, jeans, closed-toe/closed-heel shoes, name tag, black/IU hat or hairnet, hair restrained off collar
How many concepts do we have?
9
How do you prime the juice machine?
turn key to third setting, hold down * until concentrate pulls through, briefly press the main dispenser button to clear out the concentrate, then turn key back to second (regular) setting
how early can students clock in without permission?
5 minutes
How many fingers have been severed here at Woodlands?
0
What is the supervisor uniform standard?
Red supervisor shirt, black or IU hat/ hairnet, black jeans/khakis, black shoes, nametag, hair restrained off collar
What concepts have working dishwashers?
Stone Grill, Spice Road, Scratch, Clubhouse
when should you do a meal amendment?
when the customer has their card, it isn't working, and it gives an error code when it's tapped/swiped
what are the hour limits for domestic and international students? per week & per payperiod
domestic- 29/wk, 58/payperiod
international- 20/wk, 40/payperiod
How many supervisors do we have?
17
When should you be on your phone?
When there's an emergency
Heartland
how do you shut down the concept dish machines?
empty dish machine of clean dishes, press 'stop' then 'start', let drain remove drain cover & filter and then clean, replace once done
What color sweatpants are you not allowed to wear?
not allowed to wear sweatpants at all
How often do you water the piano?
Once a week
A roach has died in the pasta at slice and a customer sees it. How do you deal with the situation?
Anything that isn't a dumb joke gets the points
What concepts have changed names
Heartland, Scratch, Spice Road, Just Desserts, Slice, and Medley
how do you change the display on the juice machines?
turn key to third setting, press the # and * keys, then click through to correct setting, click main button to select, then turn key back to main setting
what can minors not do while at work?
handle knives, large machinery, fryers, or open flames
What are three of the subcategories of IU Dining's mission statement?
culinary excellence, customer service, fiscal responsibility, prof. development, transparency, nutritious, on-trend, sustainable, accountable, empowering, celebrating diversity, integrity, wellness