The online system used by WoodSpring Hotels to survey customers on their guest experiences
What is TrustYou?
100
This door is to remain unlocked during front desk hours of operations
What is the Public Restroom?
100
I should never say this word; however offer an alternative answer.
What is the word NO?
100
The source for premium global data benchmarking, analytics and marketplace insights
What is the STR report?
200
7 days away from
What is an empty hotel?
200
Friendly Staff, Clean Rooms, Good Internet, Quiet, Great Kitchen, Well Maintained, Nice TV
What attributes lend themselves to Positive TrustYou Reviews?
200
This is to be offered and/or provided to guests at check-in if requested for this room type: flat sheet, fitted sheet, pillowcase, a blanket, pillow(s), mattress pad
What is sleeper sofa bedding?
200
I should always anticipate the _______ of my guests.
What is a Need?
200
Extended Stay America
InnTown Suites
Sun Suites
Candlewood Suites
Motel 6
Who are our competitors?
300
Desired outcomes:
• Build a local sales culture
• Increase the year-over-year average weekly rate (AWR)
as well as RevPAW
• Improve hotel performance
• Reach new customers
• Improve your job satisfaction
What is goals of local marketing?
300
This is the average percentage of Sandpiper reviews responded to on Trust You in January 2017 (TripAdvisor/Expedia/Trust You Surveys)
What is 88%?
300
These items are provided free of charge upon request: Shampoo, Bar Soap, Toilet paper and Plastic drinking cups
What is additional front desk amenities?
300
Number one reason to complain or never return to a business
What is Poor Customer Service?
300
__________is arguably the most important of all ratios used in the hotel industry. Because the measure incorporates both room rates and occupancy, it provides a convenient snapshot of a how well a company is filling its rooms, as well as how much it is able to charge.
What is RevPAR?
400
We call these _______ __________
Corporate headquarters/major employers
Construction job sites
Local apartment complexes
Military and government sites and bases
Hospitals
Colleges, universities, and trade schools
What are Demand Generators?
400
The Sandpiper property that had the highest % of email collections in January 2017 at 69%
What is Asheville?
400
An OPTIONAL background check done at the time of check-in.
What is a Sexual Offender Background Check?
400
This service industry includes lodging, event planning, theme parks, transportation and cruise lines
What is the Hospitality Industry?
500
OUR FOUR-STEP ______ PROCESS:
1. Engage with Interest
2. Understand and Match
3. Offer Your Solution
4. Close with Commitment
What is Sales?
500
The Sandpiper property with the highest Trust You overall score of 8.8
What is Columbus North I-270?
500
The hotel team members can not scan or copy these.
What is a Drivers License or Government Issued ID?
500
This renowned scoring system rates consumer experiences as Promoters, Passive and Detractors