COMPLIANCE 101
TP CALLS SAYS RP IS OUT OF THE COUNTRY AND THEY HANDLE THEIR BILLS CAN WE TALK TO THEM?
THEY CAN PAY BUT WE CANNOT PROVIDE ANY INFO--IF THIS IS THE STAR OF A PPA THEY CANNOT START IT---TP HOLD APPLIES
What is the name of the summer camp where Friday the 13th takes place?
Camp Crystal Lake
NEW DMV ACCOUNT 1ST CONTACT HOW LONG IS YOUR HOLD ON THE ACCOUNT?
7 DAYS BEFORE NEW CONTACT IS REQUIRED
W52
LETTER WINDOW
what is the cancel code for an MTA settlement
12
RPC SAYS NEVER CALL ME AGAIN WHAT DO YOU DO
PLACE ACCOUNT IN 4650(3650) THEY SAID CALL NOT CONTACT WE CAN SEND LETTERS
Which author of scary books holds the record for the most book-to-movie adaptations in the horror genre?
Stephen King
4DMA---WHEN ARE YOU REQUIRED TO PROVIDE THE EXP DATE(HOW OFTEN)
EVERY CONTACT IN THIS DISPO WHERE RP DOES NOT PAY(THIS INCLUDES IN THE PROCESS OF PAYING BUT CALL DROPS)
--BEST PRACTICE GIVE IT AS PART OF YOUR SCRIPTING WHEN PROVIDING APPROVAL INFO)
W243
Settlements with payment plans
T02 VS T2 VIOLATION
T02 EZ PASS PRESENT
T2 NO EZ PASS PRESENT
LETTER 5521 WAS SENT 10 DAYS AGO WHEN CAN YOU REQUEST ANOTHER TO BE SENT?
YOU CANNOT. THE SYSTEM SENDS LETTER 5521 IF WE SEND ANOTHER, THE DEFAULT PROCESS STARTS OVER
In The Purge, how long does the annual Purge last?
12 hours
RP HAS POSTDATES ON FILE JANURARY'S PAYMENT DECLINES AND NOW FEBRUARY HAS A SAME DAY DECLINES WHEN DOES THIS BECOME ROUTABLE?
The account is open to the next agent that recoups the declined payment and catches the account up to current.
W8010
MTA Pay Plan window
WHEN DOES THE T&C HAVE TO BE SIGNED FOR AN MTA ACCOUNT?
Anything that is set or ppa needs to sign
ACCOUNT IN 4BKH W204 SHOWS FILED BUT ATTY SAYS RP CAN MAKE PAYMENTS. WHAT DO YOU DO?
(WE CANNOT TAKE PAYMENT UNTIL ACCOUNT IS UPDATED TO DISMISSED OR DISCHANGED. MTA does not allow payments made during active bankruptcy on Pre-Petition filings, even with request from the debtor to pay. If W 204, or W704 say "Filed" or "Converted" and the service date of the accounts are before the Bankruptcy filing date- TSI cannot take payment. If the service dates are after the bankruptcy filing date, you can take payment. If W 204 or 704 say Dismissed or Discharged, the account can be worked regardless of filing date/ service date
What brand of doll is Chucky in the Child’s Play franchise?
A Good Guy doll
WORK Q OR DIALER YOU GET AN INBOUND CALL BUT THE ACCOUNT WAS CALLED FROM THE WORK Q AND REP DWA SPOKE TO THE RP THAT WAS GOING TO CALL BACK AND PAY YOU SEVURE THE PAYMENT WHO GETS THE ROUTE?
DWA---SAME DAY HOLD(DWA IS NOT ALLOWED TO ROUTE BUT IF RP CALLS BACK SAME DAY ACCOUNT IS TO BE ROUTED TO DWA)
E-ZPass breakdown window
w188
ACCOUNT IN DMV AND ACCOUNT IN JUDGMENT WHO GETS THE ACCOUNT?
DMV
YOURE NOT MUTED AND YOU SAY A CUSS WORD TO SOMEONE IN THE BACKGROUND BUT NO ONE WAS ON YOUR LINE WILL PRODIGAL PICK THIS UP?
YES, PRODIGAL WILL PICK THIS UP, AND YOU CAN BE DECLIPINED UP TO TERMINATION
Which horror movie has the most sequels?
Friday the 13th
W243 SHOWS SURRENDERED RP HAS NOT PAID IN 10 MONTHS WHAT IS THE BEST PRACTICE?
RP DOES NOT HAVE TO CATCH UP THE PAST DUE WE ARE COLLECTORS. IF WE CAN GET THE PAST DUE THATS AMAZING BUT BEST PRACTICE GET THEM PAYING THEIR MONTHLY AMOUNT AGAIN.
w 241
check tie match and T & C
large balance commercial account IN 4000 dispo when and why are these not routable?
B2B reps work DMV accounts. If it's in an open route they are routable; if it is in a B2B reps route, it is not routable