Attendance
What number do you call if you are late or calling off?
630-551-8603
True or False. Does your attitude affect your teammates?
True
Is productivity the most important metric for Suncast?
No. Suncast values quality of work just as much as productivity.
True or False. Showing respect is just as important for me along with the person I am interacting with
True. Showing respect encourages positive responses from the person you are dealing with. Showing respect also reflects the type of person you are.
True or False. A character is something in videos.
False. Character can be represented as a person in a video. Here it is defined as a person's moral qualities.
How much time, after the start time, can you swipe in without receiving an attendance point?
5 minutes
True or false. You should never bring your 'bad day' into work and impact your teammates and supervisors?
False. Sometimes quickly (less than 2 minutes, during break or while working) sharing with a trusted confident helps to relieve some of the frustration.
True or False. Associates are not aware of the AW standard or their personal productivity?
False. Associates productivity has been tracked since 2023 on a regular basis.
True or False. Ignoring my teammate is not disrespectful.
False. Ignoring anyone who is trying to engage with you is disrespectful.
You are putting hinges in a bin and notice someone is struggling carrying their bin. Do you help them?
You offer to help. They may turn you down but offering is a good practice.
How many times can you leverage the grace period (within 5 minutes) before getting an attendance point?
Only in situations where it's deemed something out of your control; which should only be once per quarter or 3 months
True or False. Yelling is acceptable in some situations.
False. Yelling is never acceptable. Everyone is expected to maintain a professional demeanor at all times.
True or False. A mistake is something you are not aware of or in control.
False. Mistakes on the floor are areas where Associates have been trained on and are within their control to avoid.
What is the best way to show respect?
by showing empathy and putting yourself in the other person's shoes.
Your teammate has 10 labels left at 2:15pm, do you offer to help them if you finished a different job but know how to do their job?
Yes, that would be a really good gesture.
How many hours before your shift should you call in for an unplanned/emergency absence?
At least one hour
True or False. There are times when you should question or challenge your supervisor.
False. Questioning your supervisor is a form of insubornation. Your supervisor will escalate to their supervisor if required.
True or False. It is more important to focus on my productivity or the overall team's productivity?
False. AW Associates are evaluated as a team by the client and therefore everything is done in the best interest of the team.
True or False. You should let a person know when they are disrespecting you.
True. you can let them know you feel disrespected but in a calm manner.
One of your teammates talks a lot and makes noises sometimes - what should you do?
Let them know if you are not up to talking. Ignore the noises if you can, if not put on ear plugs. This is a loud environment.
How many days in advance should you request planned time off?
2 weeks
Someone at Suncast addresses you about a situation. What do you do?
Direct them to your supervisor
When told to slow down work how does this affect your approach to your work? Do you daydream between assemblies, walk around and talk to co-workers?
The impact on a low production day should be to focus on quality and slowing down to improve existing skills.
Can you get fired for disrespecting a teammate or supervisor?
Yes. This is something that is not acceptable in the workplace.
What is a good goal for you at AW?
Come in everyday, with the best version of you, ready to help the team be successful.