PROFESSIONAL OR NOT?
Professional or Unprofessional: Arriving 10 minutes early for your shift.
Professional
Your shift starts at 8:00 AM. According to the workshop, what time should you arrive?
7:50 AM
Which sounds more professional?
A. "Yo, I can't come in today."
B. "Good morning, Ms. Smith. Unfortunately, I am unable to report to work today."
B
A coworker starts gossiping. Should you join the conversation or stay out of it?
Stay out of it.
You make a mistake at work. What should you do?
Tell your supervisor and correct it.
Professional or Unprofessional: Checking your personal phone while helping a patient or customer.
Unprofessional
True or False: Being 5–10 minutes late regularly isn't a big deal as long as you complete your work.
False
Name TWO things that matter when communicating professionally.
Any two: Tone, clarity, respect, and detail.
True or False: You have to personally like every coworker to work professionally with them.
False. You can work respectfully and professionally with someone regardless of personal feelings.
What does taking responsibility for your actions and mistakes demonstrate?
Accountability
You're on an approved break. Is this an appropriate time to check your personal phone?
Yes.
If you can't come to work, what procedure should you follow?
The employer's proper call-out procedure and give appropriate notice.
FIX THIS:
"hey im running late idk when imma get there traffic crazy"
Something similar to: "Good morning, Ms. Smith. I apologize, but I am running behind due to traffic. I expect to arrive by [time]."
Your coworker keeps leaving work for you to finish. What's the professional response?
Address it professionally and escalate it appropriately if needed.
Name THREE things that contribute to professional workplace appearance.
Any three: Clean/wrinkle-free uniform or scrubs, neat hair/grooming, proper footwear, ID badge, good hygiene, and avoiding strong scents.
Name THREE behaviors from the professionalism formula.
Any three: Attitude, Reliability, Communication, Appearance, Accountability.
Who can be affected when you're repeatedly late?
The entire team—not just you.
Your supervisor asks you to redo paperwork. Instead of saying, "I literally did exactly what you told me," what could you say?
"Thank you for the feedback. Can you show me what I need to correct?"
Name THREE ways to demonstrate respect in the workplace.
Any three: Listen actively, respect differences, use appropriate language, respect personal boundaries, follow the chain of command, avoid gossip, and treat colleagues/customers professionally.
Your supervisor tells you that you've been arriving late. Which response is more professional?
A. "Everybody else is late too."
B. "I understand. I'll adjust to be on time."
Answer: B
Your supervisor corrects your work and you roll your eyes. What TWO areas of professionalism could this negatively demonstrate?
Attitude and accountability are good answers; communication/respect may also be accepted when explained.
Why does consistent attendance matter even if you're really good at your job?
Supervisors notice reliability, and attendance can affect your professional reputation.
Fix this statement professionally:
"That's not my job."
"Let me see how I can help."
Your friend asks why someone they know came into your healthcare workplace. What should you tell them?
Do not share private patient or workplace information. Confidentiality protects privacy and your job.
Which matters more for long-term workplace success: skills or professionalism?
Both. The workshop emphasizes that technical skills can open the door, while professionalism builds trust, loyalty, and reputation.