Communication Skills
When someone is speaking to you, should you be looking at your cell phone?
A) YES B) NO
B) No, it will look like you are not paying attention. Being a good listener is an important part of communication.
How should your appearance be when arriving at a job site?
A) Clean body, clean clothes
B) Dirty body wrinkled clothes
A) Clean body, clean clothes
When cleaning a table, do you need to wear gloves?
A) YES B) NO
A) Yes, it protects your hands from germs while cleaning.
If a stranger offers to buy you a muffin and a coffee what should you say?
A) Great Thanks!
B) NO! GO AWAY! Then turn and walk away.
NO! GO AWAY! Then turn and walk away.
When riding in a car is it important to wear a seat belt?
A) YES B) NO
A) Yes, always wear your seat belt!
A) TRUE B) FALSE
Having a good attitude brings out the best in you and those around you.
A) TRUE!
A) TRUE B) FALSE
It is important to be on time for work.
A) TRUE!
Bonus: Arrive a few minutes early.
Is it appropriate to be on your phone and texting while you are working?
A) YES B) NO
B) No, absolutely not. Your full attention needs to be on the task and it's not professional. Use your phone on breaks only.
If a stranger pulls over next to you and offers to give you a ride, should you get in the car?
A) YES B) NO
B) No, never get into a car with a stranger!
What can I do if I don't have soap and water to wash my hands?
A) Wipe them on your pants
B) Use hand sanitizer
B) Use hand sanitizer.
A) TRUE B) FALSE
Eye contact is an important part of communication.
A) TRUE! Looking at the person shows you are interested in what they are saying.
What is teamwork?
A) Finishing all of the jobs s your team doesn't have to
B) Working together with others to complete a common task.
B) Working together with others to complete a common task.
You have a task to work on but you don't know exactly how to do it, what do you do?
A) Wait for someone else to do it
B) Ask for help
B) Ask for help.
Should you talk with a stranger on the phone?
A) YES B) NO
B) No! Don't speak to strangers ever.
What part of your body can you wash often to prevent the spread of germs?
A) Your hands
B) Your face
A) Your Hands.
What is a good way to get your point across when speaking to others?
A) Speak clearly B) Speak super duper fast
A) Speak clearly and to the point!
What does check your work mean?
A) Put a check mark next to it
B) make sure it's done right
B) make sure it's done right
When working, should you stay on task or should you stop working and talk about your personal life with your employer?
A) YES B) NO
B) No, during work it is important to stay on task until the work is complete. Conversations should be only about work topics.
Should you give your caregiver's name to someone you met online (internet)?
A) YES B) NO
B) NO. Never give out any personal information to anyone.
If there is something in your nose that you need to get out, is it okay to use your bare finger?
A) YES B) NO
No! Try not to touch your nose or face with your hands. If something in your nose is bothering you, use a tissue to wrap your finger.
BONUS: Always use hand sanitizer after using a tissue.
If someone is talking to you about the weather, should you start talking about your favorite movie?
A) YES B) NO
B) No, stay on topic and be a good listener.
What should you do when arriving at a job site ad see your coworkers?
A) Greet them
B) Ignore them
A) Greet them
You are done with your task but there is still time to work, what can you do?
A) Ask what else you can do to help
B) Go home early
A) Ask your employer what else you can do to help.
Should you tell your caregiver or coach if a stranger tries to bother you?
A) YES B) NO
A) Yes. Whenever a stranger is bothering you, get help right away.
At work, if you see broken glass, what should you do?
A) Let a manager or custodian know so it can get cleaned up
B) Pick it up yourself
A) Let a manager or custodian know so it can get cleaned up