Learning the Job
Your supervisor shows you how to complete a task before you try it. What is this called?
A demonstration.
True or False: Asking a question during training is okay.
True.
Your supervisor gives you a new task. You have never done it before. What should you do first?
Listen/watch the training and ask questions.
Kelly says, “Watch me do it first, and then you'll get a chance to try.”
Good Trainer
What does training mean?
Learning how to do a job or task.
True or False: You should remember every part of a new job task the first time you are shown.
False.
Which sounds more professional: “I don't get it!” or “Could you show me that step again?”
“Could you show me that step again?”
Your coworker tells you to do something differently than your supervisor trained you to do. What should you do?
Check with the supervisor.
The trainer says, “I already showed you once. You should know it.”
Bad Trainer
What does practice mean?
Trying a skill or task so you can improve.
Name one way someone might teach you a new task.
Show you, tell you, give written directions, pictures, hands-on practice, etc
You don't understand your supervisor's directions. What could you say?
“Could you explain that again?” or similar.
You finish practicing a task, but you're not sure you did it correctly. What should you do?
Ask the trainer to check your work.
The trainer demonstrates the task, allows you to practice, and gives you feedback.
Good Trainer
What is a demonstration?
Someone showing you how to do something.
Your trainer gives you five steps to complete a task. You remember the first three but forget step four. What should you do?
Ask the trainer to repeat or explain the step.
Your trainer asks, “Do you understand?” You don't, but you're embarrassed. What should you do?
Be honest and ask for clarification.
Your trainer is explaining something, but you're distracted by your phone. What should you do?
Put the phone away and focus on the training.
The trainer completes the entire task for you every time because it's faster.
Bad Trainer
What is feedback?
Information about what you did well or what you can improve.
Put these in a good training order: Practice It – Show Me – Feedback – Explain It.
Explain It → Show Me → Practice It → Feedback.
You have already asked twice and still don't understand. What should you do?
Ask again and/or request that the trainer demonstrate it another way.
You have completed the same task several times, but today you forget one of the steps. Should you guess or ask?
Ask.
The employee makes a mistake and the trainer says, “That's okay. Let's look at that step again.”
Good Trainer
What does support mean at work?
Help or assistance that helps you complete your job successfully.