Situational/Dispositional Stressors
A type of situational stressor that involves resisting change and unpredictabilty
Organizational Change
What is an important part of stress managment?
Measuring Stress
What is it called when an individual feels as though they are positively influencing other people's lives through their work?
Personal Accomplishment
A type of employee assistance program that is lower cost and has increased employee confidence
External programs
A type of situational work role stressor that involves the work environment or other orgnaizational source contributing to worker stress
Physical work conditions
A type of dispositional stressor that involves a personality characterized by excessive drive, competitiveness, impatience, and hostility that has been linked to greater incidence of coronary heart disease
Type A behavior pattern
What is the stress response that involves physiological reactions as well as psychological emotional responses?
Physiological Measures
What is it called when a boss treats their employees as if they were impersonal objects?
Depersonalization
An employee assistance program that is on site, is convenient for workers, and is expensive to maintain
Internal programs
What are cumulative stressors that results from duties of work and family roles?
Work-Family-Conflict
Work Task & Work Role
What is it when people are asked directly to report their own perceived stress through various rating scales?
Self-Report Measures
What are techniques that organizations can use to reduce stress for all or most employees?
Organizational Coping Strategies
What are counselings provided for a wariety of worker problems, particularly drug and alcohol abuse?
Employee assistance programs
Emotional Exhaustion -> Depersonalization -> Low personal accomplishment
Burnout
What is the difference between situational and dispositional stressors?
Situational Stress revolves around the job and the stressors caused by the job (ex. Military)
Dispositional: Stressors caused by the makeup of an individual (ex. Personality)
What are significant events in a person’s recent history that can cause stress
Measurement of Stressful Life Events
What are techniques such as exercise, meditation, or cognitive restructuring can be used to deal with work stress?
Individual Strategies
What are harmful behaviors to an employee's organization and organizational members?
Deviant behaviors: stealing, vandilism, sabotage, harassment of coworkers, deliberately missing work and using drugs or alcohol on the job
A type of situational stressor that arises from difficulties with others in the workplace
Interpersonal stress
Who's job is it to relieve situational stressors? Dispositional stressors?
Situational: management of the job
Dispositional: the individual themselves
What is the match between a worker’s abilities, needs, and values and organizational demands, rewards, and values?
Measurement of Person-Enviroment Fit
What are programs and techniques used so that organizations can implement to try to reduce stress levels for gorups of workers or for the organization as a whole?
Organizational Strategies
What are some downsides to employee assistance programs?
Some evidence that it only treats alcohol and drug problems after they reached the problem stage but gives little attention to their prevention.
What are the only two things that Dr. Cornwell does?
Taking care of his kids and making babies