WC General
Name the 4 leaders of the WC Senior Leadership team.
1. Nancy Wollebek - Director, Risk Management
2. Curt Whitmer - Sr. Risk Manager & Team's Program Manager
3. Kyle Sullivan - Sr. Risk Manager
4. John Alley - Sr. Risk Manager
What is HR now referred to as?
PXT - People eXperience and Technology
What does SAP stand for?
Supercharged Alignment Program
Where can you go to to find out what different badge colors mean?
WCM Portal
At Amazon, there are two types of decisions you can make.
Type 1:
Type 2:
What is the difference between type 1 and 2?
At Amazon, there are two types of decisions you can make. Type 1: Almost impossible to reverse. Jeff Bezos calls them "one-way doors." Think selling your company or quitting a job. Once you make a Type 1 decision, there's no going back without significant effort. Type 2: Easy to reverse. Jeff calls these decisions "two-way doors." Like changing the color of a button on Amazon.com, conducting an experiment, or introducing a new pricing scheme. While Type 2 decisions might feel momentous, with a little time and effort (often a lot less than you think) they can be reversed.
What is the letter that an Associate needs to complete at their time of hire or BEFORE an injury occurs if they wish to seek treatment with their personal doctor?
Pre-Designation Letter
What is the difference between Amcare and The Wellness Center?
IPS - Injury Prevention Specialist
What are the 4 different pillars of SAP?
1. Resolution Performance 2. Customer Obsession 3. Complex Claims Management 4. Low Severity Claims Management
What do the 3 badge colors mean? Blue, Green, and Yellow.
Name the 3 active DEI projects.
1. Diversifying our Recruiting Efforts 2. Inclusive and Equitable Work and Travel Arrangements 3. Building an Inclusive Workplace
Name 7 of the 14 business teams that the Amazon WC team supports in North America (US & Canada).
Name 3 reason when we would refer Associates to HR.
What is the goal of the SAP Resolution Performance initiative? What is the Orange Region's stretch goal?
30% claim closure rate by 06/30; 35%
_____ is a badge access tool maintained by Amazon Global Security.
RightCrowd
Effective 03/15/2022, the WCS team increased the total paid threshold from $15,000 to ___ for claims that they manage.
$25,000
What is the Consultative Approach? How often should this be done?
This procedure outlines the process for the Workers’ Compensation team to present their site-specific performance metrics with site leadership.
On a biannual basis (Early Q1 and Early Q3 of each respective year),
Name 4 recordability triggers.
1. Restrictions 2. Prescriptions 3. PT 4. DAFW
What is the target for the CCM initiative? Claims open ___ years with ___ incurred.
2+; 50k+
Name the 5 choices to extraordinary productivity.
1. Act on the important (Don't react to the urgent)
2. Go for the extraordinary (Don't settle for the ordinary)
3. Schedule the big rocks (Don't sort gravel)
4. Rule your technology (Don't let it rule you)
5. Fuel your fire (Don't burn out)
How many leadership principles does Amazon have? And what are they?
16.
Name the KPI's.
1. Avg TTD Days (Claims < 1 year)
2. Ave TTD Day (Claims 1-2 years)
3. Current Year Closing Ratio
4. Previous Year Closing Ratio
5. Over 2 Years Closing Ratio
Who is responsible for managing a WC case if the Associate comes back with permanent restrictions from the WC physician?
WHS is responsible for referring all cases with work-related conditions that are deemed permanent, indefinite, or have been in a process path with modification or TLD TWP greater than 180 days to the DLS team for continued case management.
What is the goal for the CCM initiative? Hint: There are 2.
Goal 1: Close 10% by 06/30/2022
Goal 2: Close 35% by 12/31/2022
Who do internal stakeholders submit a request to when they need access to any of the following claims data: Auto liability data, Workers' Compensation data, Property Claims data, or Product and General Liability data?
Claims Data Center of Excellence
How many Amazon Affinity Groups are there? And what are they?
13.