Inpatient Members
Tami is making the first outreach on a call. Where should he look to see if a member is inpatient?
Medcompass - Risk Strat or ACCP task
It’s illegal to pass wind in a public place after 6pm on Thursdays, where?
Florida
Using the DG Talking Points WF should you be saying HIPPA?
Yes, this should be said on ALL calls verbatim
How did you get here....
Nobody's spose to be here
(How did you get here)
There is an Alert that says "Member is a long LTC" does this matter when determining if a mbr is inpatient?
No, we do not use alerts or case notes to determine if someone is actively inpatient
It's illegal to name your pig Napoleon where?
France
If a member asks - how much will this cost me? What should you say?
This service is included in your Aetna Medicare benefits and is no additional cost to you.
Hang all the mistletoe....
Im gonna get to know you better
(This Christmas)
If a member is inpatient what documentation should I do in CEC?
1. Non call activity
2. Close the case - not eligible
Most commonly violated law around the world is...
Texting & Driving
If a warm transfer is not available at the time - what should you tell the member?
Your nurse care manager will call within the next 2-3 business days.
Do you really wanna party with me....
Let me see just what you got for me
(Put your hands where my eyes can see)
If a member is inpatient what documentation should I do in Medcompass?
1. Go to the task and put it into an Assigned status
2. Remove your name from the task
3. Put the task in the Large Group Risk Stratification Queue
4. Make sure the BOTs name isn't in the program card & do nothing else
Biting off someone's limb could earn you 20 years in prison where?
Rhode Island
In the WF what is the first talking point that is listed?
In my mind...
I want you to be free
(Silent Night)
Ivy is in Medcompass and notices the task with her name on it says: RAP- Readmission Avoidance Opportunity what should she do with that task?
1. Go to the task and put it into an Assigned status
2. Remove your name from the task
3. Put the task in the Large Group Admission Avoidance queue
4. Make sure the BOTs name isn't in the program card & do nothing else
Where can you get fined $50 if you use a reptile in a church service?
Kentucky
Who are the Care Team Members?
Nurse care managers, pharmacists, social workers, dieticians, medical directors, and engagement specialists
And I wish on a star that somewhere you are....
(Dreaming of you)