Aztech
Screen to pull up the worker number and site code
CAP1
Able bodied Audlt without dependents
This Disney character from a different film appeared in Frozen
Tangled Rapunzel
What is our answering greeting?
Thank you for calling the family assistance adminstration to report a change my name is...May I start with your name and case number or application ID (Or SSN)
Letter to type in for change alerts
E
Screen to view notice history
NOHS
This is the name of the Dog in the movie Up
Dug
Recap process for call closing
You have to recap the changes made
Meaning of CLIN
Client inquiry
Report a change option is not listed and caller is MA
Document A change report was submitted but case was up for renewal and no action for MA was taken
Lady and the Tramp movie - This is what Lady and the Tramp ate during there date
Spaghetti!
Process if NOT the Applicant
If not the applicant or listed Auth person the actual applicant must give verification than approve the person on the phone to talk to you.
Keyboard button to go back
F9
Steps for seeing previous Report a change in HEA+
Notes or Messages under message center
Aladdin Movie - Genie's name
Genie
Required process to update the phone number on file
As long as the account is verified with all the verification steps you can update the phone number. It is not required to verify the phone number in order to update it.
F key to return to CLME
F2
Steps we can take to assist callers with EBT pin resets
Refer them to the EBT line
Person who played Peter pan in Hook
Robert Williams
Steps for verification
Full legal name, Date of birth, Address and mailing address, last 4 of SSN (If full SSN not provided)