Compliance
This rule was created to protect banking customers who use electronic methods to transfer money.
What is Reg E?
This is the minimum amount for a disputed transaction to be handled by Gusto Risk Ops instead of NBKC Bank
What is $25?
Members can do this self-serve in the Gusto App if they think their card is gone forever.
What is order a new card?
This is the daily transaction limit for a Standard Transfer.
What is $5000?
A customer must be this type of employee to be eligible for a Cash Account.
What is a W2 Employee?
Per Reg E, the maximum number of days an investigation may continue before final resolution.
What is 90 days?
This is the system used to investigate and process Debit Card Disputes.
What is Centrix?
If a member wants to travel internationally, you use this tool to log the travel notice.
What is a travel notice?
The speed of an Internal Transfer (Spending to Savings) is this.
What is Instant?
What is a cashier's check?
Customers have this many days from the transaction date to submit disputes.
What is 60 days?
Disputes can be submitted to the debit card manager either in writing or THIS way, as long as it follows the minimum information standard.
What is orally?
When a fraud transaction happens, you should do this to the member's current card immediately.
What is lock the card?
This is the specific cost for an Instant Transfer.
What is 1.75%
If a customer shares negative feedback, we must log it as this in salesforce
This refers to financial practices that are Unfair, Deceptive, and Abusive.
What is UDAAP?
This is the name of the Fraud Detection partner that will send a text or phone call to a customer following a suspicious activity email.
What is Falcon Fraud?
A new debit card takes this amount of time to arrive
What is 7-10 business days
The monthly transaction limit for a Standard Transfer.
What is $25,000
The required timeframe (in business days) for a Debit Card Dispute to be investigated and processed in Centrix after the Notice of Error is completed.
What is 5 business days?
This is the partner that processes Instant Transfers.
What is TabaPay