Residents
A resident wants to check out of their room. What do you do?
Ask them if they have a checkout appointment. If not, give them Tamarah's business card and tell them to email Tamarah for a checkout time. If they need to leave right now, see if Tamarah is in her office, if not call the HD on Duty.
Where are the room condition reports stored?
In the file cabinet underneath the whiteboard
What should you do if you can't make it to a shift?
At least 24 hours in advance, call and email other desk workers until you find coverage. IT IS YOUR RESPONSIBILITY TO GET SHIFTS COVERED!
Emergency/ Less than 24 Hours: Same procedure, but email Tamarah to ensure it is an approved switch.
What tab are the carts logged under?
The Carts Tab
True or False- Anyone who works at the desk should process packages from UPS and FedEx
True- Mail staff can only process the mail and packages from USPS, but any desk staff should process UPS and FedEX Mail when it arrives
A resident comes to the desk and says they lost their keys at a party. What do you do?
RECORE THAT DOOR!
How to do a recore: Fill out recore slip for resident and ALL of their roommates. Call Paul before 4:30, after 4:30 call the HD on Duty. After the core has been switched, pull the old keys out and place in Tamarah's mailbox along with the old cores. Put the new keys in the key box and change the code on the key code slip (found in the key box above the key)
Where is the Preska MavPrint Station?
By the Mailboxes and the Ice Machine!
What do you do if you need to go to the bathroom while you're working?
Put up the be back in 5 minutes sign and go to the bathroom
Where do you log games that get checked out?
Under the Games Tab!
Can you process mail using Google Chrome?
NO! It must be done in Internet Explorer.
A student comes to answer a trivia question. What happens next?
You tell them if they got it right, or if they got it wrong, tell them the right answer. Give them a PRIZE either way!
Where is the first aid kit?
In the lost and found cabinet, on the bottom shelf!
What do you need to do each hour?
Check the hourly task list, do the task for the hour, and initial!
How much does it cost to get a loaner key for two minutes?
$5.
$5 for two minutes, $5 for 23.99 hours. After 24 hours, the door will be recored (the lock will be changed).
MAKE SURE YOU TELL RESIDENTS OF THE $5 CHARGE BEFORE YOU HAVE THEM SIGN FOR THE LOANER KEY!
At what time is mail processed?
4-8PM
A resident asks if they can use the front desk phone to make a call. What do you do?
Say yes, and tell them to dial 9-1 before calling the phone number.
Remember: You CANNOT give them the phone number of the person they are trying to call.
Where is Tamarah's SSC Mailbox?
By the Hall Director and CA Mailboxes, on a shelf behind the desk
If you said "In that container by Tamarah's door"--LOSE 1,000 POINTS! That container is for recore slips and the recore clipboard.
I show up 10 minutes late to my shift. What should I do?
Apologize to the current desk worker (if they were able to stick around) remind them to log an extra 15 minutes, Email Tamarah about what happened, and then log my time at the desk as starting 15 minutes late (as we log time in 15 minute increments). DO NOT SHOW UP LATE FOR WORK!
How do you log a recore?
You do NOT log it in the desk log, but will place the recore slips, old keys, and old cores in Tamarah's mailbox after the recore is completed. You will also put the new keys in their spot in the key cabinet, and will take a pen to update the key code!
What is the name of the system we use to log/ process mail?
BRYNKA
Two residents are in a screaming match in front of the desk and it seems like they're about to throw hands. What do you do?
Try to diffuse the situation by asking them to be quiet and calm in the hall, or you will have to write a report. Call the CAs on Duty if they do not calm down. If it seems unsafe, call the HD on Duty (or Security if neccessary).
Where can you find MavPrint Paper when the desk is running low?
There is a MavPrint information sheet on the wall to the right of the computer. It will tell you to call the Residential Life Office!
What time should you arrive for a shift?
5-10 Minutes before scheduled. Earlier is better than Later!
BONUS!! FREE 500 POINTS! WHOOP WHOOP.
YAY YAY YAY FREE POINTS!
A student wants their package that Amazon says was delivered. What should you do next?
Ask them if they got an email from the mail system, or just Amazon.
(Offer good customer service and check BRYNKA to see if we have processed the package, and inform them that it has not been delivered to the desk yet.)