MyQuality
"If you are not able to pay your June 1st payment, give us a call back to waive the payment."
What is something you should AVOID telling the guest?
Must be included when providing address for GA, VT, DC and IA.
What is Target Card Services?
CKD: What is Target?
3
What is the number of months account can have FEMA relief?
You can punch in as early as
What is 5 min before the start of shift?
CLP: What is IN update time 20 sec or less & AHT under 397 sec?
CKD: What is ACW of 20 sec or less & Adherence 96% or higher?
CLR: What is Conformance 96% or higher and Defect Free?
15
What are the amount of points Active Listening and Communication are worth?
New Hampshire, New York, South Carolina and Georgia have in common
What is they are Non-Spouse states?
February 1st, 2020
What is the date age 2+ accounts must have been current prior to?
Browser to use to launch SVO (Citrix)
What is Chrome?
Talk Time+ACW+Hold
What is AHT calculation?
"We recognize this is a difficult situation to be in"
What is an example of phrase that demonstrates empathy and acknowledgement?
What is "do you reside with the account holder"?
Screen to review the PD Category field for January 01/20
What is MPDH?
Before rebooting Windows systems you should first trouble shoot Citrix Connections by
What is Restarting VDI Session with issue?
What are new benefits team members now have access to?
Split payments, courtesy LF removals, hardship options or complaint tracking
What are additional solutions to consider if guest does not qualify for FEMA relief?
Check IAED to ensure precious letter was not sent in the past 12 months.
What is step when coding account Possible Bankruptcy?
Additional Reminder: Letter no longer sent automatically when adding PB result code in WCAD.
What is minimum due removal?
Name of Salesforce Article to assist with Home Torubleshooting
What is FRS: BCP Work From Home Troubleshooting Guide?
Top Team Quarter 2 Focus
CLP: What are AHT, Inbound Update and Closed %?
CKD: What are Inbound Update, Adherence and $/PSH?
CLR: What are Inbound Update, Total Defects and Closed %?
Top 2 opportunities for FEMA calls.
What is showing genuine empathy and timely acknowledgement?
Deceased Account 2 part Answer:
Speaking to the person handling estate no longer enter the information.
Information entered in IAED as a C1 note.
What is the Executor Field?
What is Callers Name, Address and Phone Number?
Number of days account should be dated out on WCAD.
What is 14 days?
12 hours
What is the length of time before the VPN disconnects?
LOD Line Phone Number
What is 763-405-4346?