Self-Awareness
This catchy phrase helps you to remember a company or person.
What is Slogan
We have 3 typical survival instincts.
1. Fight
2. Flight
3. _____________
What is freeze?
This most basic need that any work fulfills is ______________________ (money to pay the bills)
What is survival?
This type of listening can help us learn to pay attention, read between the lines and summarize to show we understand.
What is active listening?
When dealing with complicated situations it is helpful to have a step-by-step _________ __________ procedure.
What is problem-solving
Identify 5 stages of change:
1. Resistance
2. Thinking
3. Planning
4. _____________________
5. Maintenance
What is ACTION?
This magnifies problems.
What is stress?
The second level of needs that a good job fulfills is _______________
What is social (Belonging and fun with others).
___________ means trying to understand what someone really means by reading between the lines.
What is decoding?
Stress can lead us to jump to conclusions instead of _______________ ___ __________.
What is gathering the facts?
This cycle shows us how our perceptions (especially our values and beliefs) influence the way we react to stressful situations.
What is cognitive cycle?
These 4 categories of personal reactions to stressful situations. 1. Agressive, 2. passive-aggressive. 3. ____________ & 4. ________________
What is dependent and avoidant?
This fulfillment will help you gain ______________ in your job.
What is pride or satisfaction?
We can pick up a lot of underlying meaning by listening to someone's __________ of ________________.
What is tone of voice?
4 steps to problem solving:
1. Calm down
2. Define the problem
3. Gather the facts.
4. _____________
What is consider many options before making the decisions.
This process can help change your image or reputation.
What is rebranding?
2 things define you:
1. Your patience when you have nothing and your __________ when you have everything.
What is attitude?
`The highest level of needs that a truly meaningful job fulfills is ________ - ________
What is self-fulfillment?
Most people are not naturally good listeners especially if they are under _________.
What is stress?
Applying the steps to problem solve.
1. Be calm and clear.
2. Look at problem and goal (how will you reach it)?
3. Facts versus opinions (just the facts)
4. __________________ & 5 ____________
What is options & outcomes?
Time to choose, plan and evaluate.
Our personal brand is based on core ___________.
What is core values?
When we recognize our feelings and the negative thinking that drives it, we can more control over our ____________ and ourselves.
What are emotions? `
A general theme that often occurs when we react to problems rather than dealing with them _______.
What is professionally?
Best 4 c's of communication are:
________________, _____________, ____________, __________________
What is clear, concise, correct & courteous?
The best choice for problem solving is the one that gets us closes to our goal with the fewest ____________ _____________.
What are negative consequences?