Understanding Difficult People
True or False: Absenteeism usually stems from laziness and irresponsibility.
False - it often stems from an underlying issue
Procrastinating, missing meetings, not communicating, and blowing deadlines can be signs of what behavior?
Absenteeism
True or false: you should always confront difficult behavior yourself.
False
There are how many levels of difficult behavior?
4
Needing to monitor and manage everything is an example of what type of behavior?
Controlling
Turn the mirror inward and ask yourself, am I the ____ person?
Difficult
Name one bad habit in the workplace
Lateness, Procrastination, Gossiping, Disorganization
Missed deadlines, absenteeism, missed deadlines, and avoidance can be signs of what?
Mental Health Struggles
Problems are usually easier to ___ than to fix.
Prevent
To understand difficult people, distinguish the ___ from the person.
Behavior
You do not need to take ownership of your own role in this type of behavior, which can include bullying and harassment.
Aggressive
When you notice yourself feeling critical, you should do what to make sure you're owning your part of the dynamic?
Reflect Inward
Role Play: Respond to someone who is consistently late to meetings.
Good job!
Role play: Respond to someone who is a chronic complainer.
Nice!
Role play: Confront difficult behavior.
Great!