Communication Skills
This means listening carefully without interrupting and showing you understand.
What is active listening?
The first step in solving a conflict is to do this before reacting.
What is stay calm?
You should still treat coworkers with this, even if you don’t like them.
What is respect?
Working together toward a common goal is called this.
What is teamwork?
A coworker is rude to you. What’s the BEST first response?
What is stay calm and respond respectfully?
This type of statement starts with “I feel…” instead of blaming others.
What is an I-statement?
This means finding a solution where both people give a little.
What is compromise?
Talking negatively about a coworker behind their back is called this.
What is gossiping?
This means doing your fair share of the work.
What is contributing?
You disagree with a teammate. What should you do?
What is talk it out and find a compromise?
Rolling your eyes or sighing loudly is an example of this type of communication.
What is nonverbal communication?
If a conflict gets too big, you might involve this person at work or school.
Who is a manager/teacher?
Showing up on time and doing your job well shows this trait.
What is responsibility?
Letting others share ideas and valuing them shows this.
What is respect for others’ opinions?
A coworker refuses to help on a group task. What should you do?
What is address it respectfully or inform a supervisor/teacher?
Speaking calmly and respectfully, even when upset, shows this skill.
What is professional communication?
Ignoring problems instead of addressing them is called this.
What is avoidance?
This means controlling your emotions at work.
What is self-control?
This happens when one person does all the work and others don’t help.
What is unequal participation?
Someone spreads rumors about you at work. What’s the professional response?
What is ignore gossip and address the issue directly if needed?
This communication mistake makes conflicts worse by assuming instead of asking questions.
What is jumping to conclusions?
This skill involves seeing the situation from another person’s point of view.
What is empathy?
Refusing to work with someone just because you don’t like them could lead to this consequence.
What is getting in trouble or losing your job?
This role helps keep a team organized and on track.
What is a leader?
You have to work closely with someone you strongly dislike. What is the BEST approach?
What is focus on the task and remain professional?