Show:
A thru D
COMMUNICATION
ETIQUETTE CUBED
Dos & Dont's
COMMON? SENSE
100
Some tips to handle this include silently counting to 10; take deep breaths; take a short break to cool off; talk to someone in HR.
What is ANGER.
100
Leaning forward in your chair and nodding your head from time to time to show understanding are both ways to exhibit this skill
What is LISTENING or ACTIVE LISTENING
100
While wearing these at your cube is not a problem, keeping them in/on while someone is trying to communicate to you is considered bad form.
What are HEADPHONES.
100
Best to avoid doing this as our work force is diverse and making generalities about generations, ethnicities, or genders tends to show ignorance rather than acceptance.
What is STEREOTYPING
100
This involves a possessing a servant mentality. If you are doing it well then you are remembering to serve others over yourself, and you have an awareness that it is important from both the internal and external perspectives.
What is CUSTOMER SERVICE.
200
Not used often enough, but one of the best tools to use if you have made a mistake, made someone angry or criticized someone too harshly and usually best handled in private.
What is apologize.
200
It is considered good manners and proper business practice to wait for a pause in conversation rather than do this.
What is INTERRUPT.
200
Treating this like your home and making it feel like your own personal space is fine as long as it is kept clean and tidy.
What is YOUR CUBICLE.
200
It used to mean men were not required to wear a suit and tie and women could dress in slacks instead of skirts. Now this leans toward "no tie required" and "comfortable, clean and pressed but no denim."
What is BUSINESS CASUAL DRESS
200
Yes it is important to stay hydrated throughout the day, but making sure that you use this at your workspace will hopefully prevent spills on your keyboard as well as your work!
What is WATER BOTTLE or COVERED CUP
300
To be used, but not abused this "B" word is a good way to get away from your desk, catch up on personal phone calls or texts and recharge...as long as you return within 15 minutes.
What is BREAKS.
300
Saying "Let me make sure I understand..." and then summarizing or repeating back what someone has communicated helps to avoid this.
What is MISCOMMUNICATION or MISUNDERSTANDING.
300
When working on a deadline, trying to concentrate on your task, or needing to make a call while in your cube a noisy neighbor or neighbors can be a distraction. Try to politely address this but if your attempts are unsuccessful speak to this person.
What is YOUR MANAGER.
300
Always good form to include this when sending an email, it helps an email recipient to get a clear and concise bit of information about the email content at a quick glance.
What is SUBJECT HEADING
300
Don't do this if you see lunch set up in the café UNLESS you have been invited to join. And always wait until the go ahead has been given by the lunch preparer to help yourself if and when any leftovers are available for the taking!
What is EAT or HELP YOURSELF or ASSUME THE FOOD IS FOR YOU.
400
Don't forget to render it silent but if you do it is best practice to excuse yourself politely before stepping into a private place where you can respond.
What is your CELL PHONE
400
Our posture, gestures and facial expressions including crossing arms, tapping a foot, or rolling our eyes are often given much more attention than we realize. We need to be aware of what this is conveying to our co-workers.
What is BODY LANGUAGE.
400
You need to train yourself to NOT do this when you are working in close quarters with your co-workers and cannot help but hear everything that is going on, but concentrating on your own tasks will help you to avoid doing this.
What is EAVESDROPPING
400
Holding the "door open" button for others entering, allowing others to enter first, keeping discussions quiet and not on private topics, and allowing those at the front to exit first are all good practices when riding in this.
What is AN ELEVATOR
400
Often untrue and always unreliable, this lowers productivity and morale. It is something you should ALWAYS steer clear of and walk away from when you hear it rather than be a participant.
What is OFFICE GOSSIP
500
Intended to help you do a better job and improve work performance and not intended to criticize; athletes tend to have a lot of experience at receiving this.
What is COACHING.
500
Remember that the way other people think or view the world is not always going to line up with our way of thinking. Refrain from judging until you hear it all. It may not be wrong but just different. It is always good to be respectful of other people's...
What is OPINION.
500
While impromptu meetings huddled around a cube can happen, it is better to take them to this space rather than be a distraction for others trying to work.
What is a CONFERENCE ROOM or BREAK ROOM
500
Good cautionary practices when using this kind of communication include: leave out those cute "emoticons", be careful of what you are forwarding to others in the correspondence chain, remember to check the recipients before sending, always check spelling, grammar and punctuation, don't delete - archive instead.
What is EMAIL
500
You may want to check with this department before you just assume it is okay to date a co-worker.
What is HUMAN RESOURCES