Verbal Communication
What does the term two-way communication mean?
Communication in which both parties involved exchange information.
Approximately how many seconds does it take to make a first impression?
7 seconds
Can employers generally monitor all activity on work computers?
Yes
What are some ways that someone can tell if you are listening to them?
Possible answers: You make eye contact, paraphrase, ask questions, do not interrupt the person talking, use positive and reaffirming gestures.
What are the seven elements of effective negotiation learned in class today?
Relationship, communication, interest, options, alternatives, legitimacy, commitment.
What is the term used to describe behaviors and phrases that often stop communication.
Communication stoppers
About how many words per minutes do most people think?
500
Please list the items that should always be included in a business email.
Possible answers: Subject, name of person sent to, your name and contact information.
What are some benefits to listening?
Possible answers: Better understanding, problem solving, conflict resolution, creates stronger relationships.
What does the term BATNA mean?
Best alternative to negotiated agreement.
About how many words per minute do most people talk?
120
Name three types of non-verbal communication.
Possible answers: Body language, eye contact, facial expressions, gestures, proximity, touch, personal appearance.
In the video on negotiation, what was the method of mirroring described?
Repeat the last three words back to the person you are negotiating with.
The following actions are an indication of what?
1. Listen with purpose.
2. Keep emotions in check.
3. Be flexible.
4. Listen for main idea.
5. Keep an open mind.
Active Listening
What are the three negotiating strategies stated in the video in class today?
1. Smiling
2. Voice Inflection
3. Mirroring
Is "Do you live in Washington, DC?" an open-ended question or a close-ended question?
Close-ended
Name three possible types of negative body language.
Possible answers: No eye contact, crossed arms, being fidgety in conversation, frowning, slouching.
Why is it important to document work information in written format?
Possible answers: Clarity, minimize risk, ensure expectations, proper notification, transparency, verification purposes.
Give an example of an open-ended question.
Possible answers: Can you explain that? Tell me more about that? How do you feel about that situation?
According to the video, what is the F bomb in negotiation?
Fair
Give three examples of good verbal communication skills?
Possible answers: Make eye contact when speaking, speak clearly, keep to the point, have relaxed body language, listen. Various answers accepted.
What percentage of communication is non-verbal?
55%-65%
If you have not had correspondence with someone, what should you include in your first email to them?
Introduction
What are the four essential parts of technical documentation?
1. Title
2. Section
3. Steps
4. Appendix
What are three behaviors that can stop communication?
Possible answers: Ordering, warning, judging, interrupting, name calling, moralizing, diagnosing, distracting.