Workplace Communication
This is the most common method of communication used in the workplace.
What is verbal communication?
Showing up on time and being prepared shows this trait.
What is reliability or punctuality?
This is the first step to resolving a workplace conflict.
What is communication or talking it out?
The best communication style to use is...
Assertiveness
A customer walks in and you’re busy with a task. What’s the first thing you should do?
What is greet them with eye contact and a smile?
This type of communication includes gestures, posture, facial expressions, and eye contact.
What is nonverbal communication.
For most office jobs, this type of clothing is expected for interviews and important meetings.
What is business formal or business professional?
When both sides give a little to reach an agreement, it's called this.
What is compromise?
Crossing your arms, rolling your eyes, or looking away are examples of this type of communication.
What is nonverbal communication?
You’re asked to do extra tasks outside your job description. What attitude should you show?
What is flexibility and teamwork?
When Verbally Communicating, what are two things that can impact how our message is perceived?
Tone & Inflection (emphasis, pitch, stress)
Your first day at a casual startup. What’s a smart way to dress?
What is neat casual or business casual, avoiding overly casual items like flip-flops?
Managing your ________ during conflict helps keep things from escalating.
What are emotions?
If someone walks into a room, uses a loud tone of voice, disregards peer’s personal space and stares you down, what type of communication style are they using?
Your manager gives feedback you strongly disagree with. How do you maintain professionalism while addressing your concerns?
What is listen fully, thank them, then request a private discussion to share your perspective respectfully?
This is the skill of hearing someone out and understanding their message before responding.
What is active listening?.
This term describes going above and beyond your job duties with a great attitude.
What is initiative?
A coworker or employer speaks to you in a rude tone during a group project. What is a respectful and assertive way to respond?
What is pull them aside and say, “I’d appreciate it if we could communicate respectfully so we can work better together”?
What are the 4 Communication Styles?
Aggressive, Passive, Assertive, and Passive-Aggressive
You and a coworker have a personal disagreement, but you must collaborate on an important project. What attitude helps maintain professionalism?
What is separating personal feelings from work, focusing on shared goals, and communicating respectfully?
This is how long it usually takes for someone to form a first impression of you at work.
What is 7 seconds?
A misunderstanding occurs because of different communication styles tied to cultural backgrounds. What should you do?
What is ask questions to understand and show respect for their communication style?
You need to tell a coworker or your employer their behavior is impacting your ability to do your job. How should you start the conversation?
What is use an “I” statement, such as “I’ve noticed that when X happens, it affects my work. Can we talk about it?”
You’re criticized in front of the whole department, and it feels unfair. How do you keep a positive, professional attitude?
What is stay calm, avoid defensiveness, thank the speaker, and follow up privately for clarity?