Why Communication Matters
This term describes the exchange of information between healthcare providers, patients, families, staff, and systems to deliver safe care.
What is workplace communication in healthcare?
This type of communication includes handoffs, rounds, huddles, and consults.
What is verbal communication?
Communication between people within the same profession is called this.
What is intra-professional communication?
These differences– such as personality, gender, and culture– often create barriers to communication.
What are individual or interpersonal differences?
This organization sets safety standards and tracks the causes of medical errors.
What is the Joint Commission?
More than 7,000 medical malpractice lawsuits were attributed to this type of failure.
What is communication failure?
EMR notes, orders, and discharge summaries are examples of this communication form.
What is written communication
Communication between different professions is called this.
What is inter-professional communication?
This barrier stems from the power imbalance between physicians, nurses, and other staff.
What is hierarchy?
To improve communication, an organization must first perform this kind of evaluation of its own systems.
What is an internal assessment?
According to the Joint Commission, this percentage of serious medical errors stem from miscommunication during handovers.
What is 80%?
Tone, eye contact, and body language make up this communication type.
What is non-verbal communication?
In this type of approach, professionals work together collaboratively rather than separately.
What is an interdisciplinary approach?
Nurses may feel this emotion when communicating with those higher in the hierarchy.
What is intimidation or discomfort?
Educational programs on communication should target this group.
Who is everyone in the organization?
CRICO Strategies found communication errors cost this much in malpractice claims.
What is $1.7 billion?
Only this small percentage of communication meaning comes from the words themselves.
What is 7%?
Successful teamwork depends on clear roles, shared responsibility, respect, and this type of communication.
What is regular and routine communication?
The most common communication breakdown occurs between these two groups.
Who are doctors and nurses?
Creating a culture of this helps staff feel safe to discuss mistakes and improve.
What is a culture of comfortability or openness?
The Joint Commission estimates that if medical errors were ranked among causes of death in the U.S., they’d be in this top range.
What is the top 5 causes of death?
This structured tool (S-B-A-R) is used to standardize verbal communication during patient care exchanges.
What is Situation, Background, Assessment, Recommendation?
In the Journal of Patient Safety review, this percentage of communication failures involved miscommunications with patients.
What is 53%?
Physicians often feel collaboration is effective, while nurses feel communication issues persist– this demonstrates a difference in this.
What is perception of collaboration?
The key to long-term success is creating these for consistent communication practices.
What are standardized policies and procedures?