Leader Mindset
Conflict in the workplace should always be avoided.
What is FALSE?
Miscommunication and assumptions fall under this conflict type.
What is misunderstanding?
The most important first leadership behavior during conflict.
What is listening?
Emotional conflict should NOT be handled through this.
What is text/email?
Two employees interrupt each other repeatedly. Leader should do this first.
What is set conversation ground rules?
Leaders manage this, not emotions themselves.
What is the conflict process?
Unclear job responsibilities create this type of conflict.
What is a process issue?
Leaders should focus conversations on this instead of blame.
What are shared goals?
Best communication method for sensitive disagreement.
What is face-to-face conversation?
An employee feels treatment is unfair. Leader should explore this.
What is perception of fairness?
The leadership goal during conflict is determining who is right or wrong.
What is FALSE?
Perceived unequal workload represents this category.
What is fairness concern?
After resolution, leaders must do this to prevent repeat conflict.
What is follow up?
This leadership mistake escalates digital conflict quickly.
What is avoidance?
Conflict continues after resolution. Missing leadership step?
What is follow-up?
Good leaders view conflict as an opportunity for this.
What is team growth or improvement?
Harassment or psychological safety threats belong here.
What is safety risk?
Separating emotions from this helps maintain professionalism.
What is behavior?
Leaders should summarize agreements after conflict using this.
What is clear follow-up communication?
A team avoids disagreement completely. This is likely missing.
What is psychological safety?
This leadership quality helps prevent emotional escalation.
What is emotional intelligence?
The first leadership step before solving conflict.
What is diagnosing the root cause?
Neutral facilitation builds this within teams.
What is trust?
Tone and context are often missing in this communication channel.
What is digital messaging?
Conflict becomes personal attacks. Leader must immediately do this.
What is intervene and reset expectations?