Soft Skills Pt. 1
Soft Skills are skills that apply to _________________________ jobs.
ALL
If your shift starts at 8:00 AM, the professional time you should aim to arrive at the workplace, ready to work.
What is 5 to 10 minutes before the start time (7:50 AM - 7:55 AM)?
Where do landscaping workers work?
Outside!
When you accept that there is more than one way to complete a task, you are showing:
A) Dependence
B) Flexibility
C) Laziness
D) Disinterest.
FLEXIBILITY/ADAPTABILITY
A coworker stands too close and makes you uncomfortable. What could you say or do BEFORE you go to your supervisor?
Communicate your boundary (“I need more space, please”).
Give me 2 examples of SOFT SKILLS
Teamwork, Collaboration, Communication, Empathy, Active Listening, Adaptability, Time Management, etc. etc.
You wake up with a terrible cold and cannot go to your job at a local grocery store. The first person you should contact, and by what method.
What is The supervisor/manager by phone call (not text or email)?
What are 2 skills that a stocker at a grocery store might need to have?
____________________________________________________________________________________________________________________________________
If you are given a task and do not understand the instructions, the best action is to:
A) Try to guess what to do.
B) Ask a customer for help.
C) Politely ask your supervisor to clarify
D) Pretend you are busy until the shift ends.
C) Politely ask your supervisor to clarify
True or False: Men are the only ones who can get in trouble for sexual harassment in the workplace
FALSE!
Instead of sending a long, vague email to your manager, you use clear, concise bullet points to list the problems you encountered during your shift. This demonstrates strong written:
A) Collaboration;
B) Communication;
C) Time Management;
D) Empathy
B.) Communication
The specific workplace document you should check to find out the exact rules for requesting time off, even for a doctor’s appointment.
What is the Employee Handbook or Company Policy?
Name 2 places where a barista might work.
Starbucks, Dunkin, AA Cafe
You have two tasks: stocking shelves (due in 2 hours) and cleaning a spill on the floor (needs to be done now). Which soft skill helps you choose to clean the spill first?
A) Collaboration;
B) Empathy
C) Prioritization
D) Assertiveness.
C)Prioritization
Which statement demonstrates the best self-advocacy? A) "I can't do this, it's too hard.";
B) "I need help right now!";
C) "I notice I struggle with this task; could you show me a visual checklist?";
D) "My co-worker is making me do the hard work."
C) "I notice I struggle with this task; could you show me a visual checklist?";
If your coworker asks you to clock out for them at the end of your shift, you should:
A) Do it if they give you something in return
B) Agree, but only this one time
C) Tell them "No" and explain it's against policy
D) Tell your supervisor.
What is C) Tell them "No" and explain it's against policy (this is called "time theft")?
Name a job site AT TRANSITION where there are auto detailers.
Joe Rizza, Budget
A large work area needs to be cleaned, and you work with a co-worker to divide the space and share the supplies, working toward one shared goal. This is an example of:
A) Collaboration
B) Communication
C) Time Management
D) Empathy
A) Collaboration
If a co-worker tries to discuss their personal family problems with you for 20 minutes while you are working, you should:
A) Listen quietly and offer advice
B) Interrupt and politely say, "I need to focus on work right now"
C) Walk away without saying anything
D) Tell them to talk to a therapist.
B) Interrupt and politely say, "I need to focus on work right now"?
A customer asks you a question you don't know the answer to. The most realistic response is to guess or do this.
What is Say "I'm not sure, but let me find someone who can help you" (or get a supervisor)?
You know your bus is frequently late. The most realistic solution to maintain your punctuality is to leave your house earlier or do this.
What is Find an alternative route or earlier bus/transportation?
What is physical stamina? Why would it be important to have at a job?
________________________________________________________________________________________
When a customer complains about a service delay, you apologize and acknowledge their frustration, saying, "I understand why you'd be upset." You are showing:
A) Collaboration
B) Communication
C) Time Management
D) Empathy
EMPATHY
TRUE OR FALSE: Sexual harassment can take place over the phone/verbally.
True!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!