Boundaries
State the definition of a boundary.
A limit that is placed to separate personal and professional affairs.
T/F: Blazers are the only proper attire to wear in the workplace.
FALSE!
T/F Constructive criticism does not always have to be negative.
TRUE!
What is the most common type of communication used?
What is NON-VERBAL COMMUNICATION?
WWYD? A client you have been helping to acquire housing has asked you to help them move furniture into their new apartment over the weekend.
Politely decline and explain that while you are there to support their needs, personal requests or favors are out of your scope of professional duties.
Give an example of a professional boundary violation.
Gossiping with a client, friending a client on social media, etc.
Name 4 things that are considered proper hygiene.
What is wearing clean clothing, not overwearing perfume/cologne, covering nose/mouth when sneezing, washing hands, keeping workstation clean and tidy
A strategy for giving feedback using both positive affirmation statements and constructive criticism
What is a COMPLIMENT/FEEDBACK SANDWICH?
Define EMPATHY in your own words.
"The ability to understand and share the feelings of another" (Oxford Dictionary)
WWYD? A client frequently asks you personal questions and tried to learn information about you. When you try to change the subject they become visibly upset and say, "how come you want to know so much about me, but I can't learn anything about you?"
Say, "I hear your frustration; my focus is not on you getting to know me, it is on helping you with your own goals".
The act of sharing personal information with clients to build rapport and trust.
What is SELF-DISCLOSURE?
What is not considered appropriate attire?
clothing with offensive language, revealing clothing, pajamas, etc.
Name 1 acceptable way to receive feedback.
Possible responses: Graciously thank the person, asking clarifying questions, absorbing/processing information. Active listening.
These are used to help a person explain their thoughts in a conversation.
What are "I" STATEMENTS?
WWYD? The client you have been working since you started work as a CHW offers a valuable gift to you as a token of their appreciation.
Thank the client for their kindness, and explain that accepting gifts is against professional guidelines.
Occurs when a working professional has more than one role with a client
What is a DUAL RELATIONSHIP?
Type of dress code requiring suit and ties, dress pants/pencil skirts, and button up/downs.
What is BUSINESS FORMAL ATTIRE?
Why is feedback important?
It allows for growth!
Name 3 reasons why empathy is important when communicating with clients
Fosters trust with CHW, Helps the CHW understand the deeper causes of trauma, creates a pathway for CHW to provide intentional solutions to client.
WWYD? A client of yours sends a friend request to you on social media.
Consult with your supervisor before acting on the request. Do NOT friend them.
This term is used to describe a person's online presence.
What is DIGITAL FOOTPRINT?
When can you use your phone during work hours?
On lunch and on breaks
A client of yours has been working on their nutrition as a goal. At your next meeting with them, they state that everything has been going well with healthy eating. However, they say that they have rewarded themselves with fast food a few times a week. How would you give them feedback?
POINTS DETERMINED BY INSTRUCTOR
List 3 examples of inactive listening (opposite of active listening)
Avoiding eye contact, Interrupting, shuffling in seat repeatedly, etc.
WWYD? You discover that one of your clients is actually friend of one of your family members and have known your family for a long time.
Discuss with your supervisor; the client may end up being re-assigned to a new CHW.